The NJC DNA

Our business is based on an understanding that it is "Not Just Cleaning", but creating an environment where our customers and their employees can excel, through our service, people and technology.

We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies. NJC is privately owned and all our well trained, well supported and engaged colleagues are prepared to go the extra mile - that is the NJC DNA.

 

Why NJC

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Our Services

The scale and depth of our self-delivered services is almost unique to NJC, ensuring high quality whilst reducing costs.

As a “thinking provider” we recognise the strategic importance of every customer and carefully and thoroughly consider their specific requirements. Our integrated Commercial Cleaning Solutions are tailored to ensure efficiency and effectiveness, and sit under a robust contract management structure.

 

Our Services

Our Technology

In the modern workplace, technology is the key to integrated service management, which is why NJC has invested in our business process management system.

Our approach delivers unrivalled governance and control of the planning, operation, auditing and reporting of all cleaning and support service tasks, providing evidenced outcomes in real-time. It also provides management information for NJC and our customers, which is the lifeblood of good decision making.

 

Discover More

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News

We're delighted to announce our contract win with BNP Paribas Real Estate, one of the world’s leading property management companies. The 3 year contract covers Cannon Bridge House, the landmark City of London building comprising two interconnected buildings, award winning roof gardens and expansive river views. The contract includes cleaning of the building common areas, window cleaning, washroom services, pest control, waste management and bee keeping.

Josh Ashim, Building Manager, Cannon Bridge Properties commented: “Since its inception, Cannon Bridge House has established itself as a premier site with prominent occupiers and very high standards of cleaning are fundamental for a building of such prestige. NJC was appointed as a new service partner early in 2019 and their enthusiasm for the contract, a good mobilisation, and the guidance and support provided to the team have been outstanding. With the founding principles and priorities in place, the scoped services are being consistently delivered to our demanding expectations.”

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, which builds on our strength in major London buildings. Our team are providing the high quality services and customer experience required to support the occupiers’ brands.”

Congratulations to Terry Latchman for being awarded a Landsec Aspire Player of the Month Award.

Terry was nominated by Landsec Customer Experience Director, Ann-Marie Khan, for the key role he played in the launch of the new Customer Service Centre, which NJC is operating.

The AspireAssist 24/7 HelpDesk, which went live on 1st June, is the first point of call for Landsec customers and Aspire service partners for issues, incidents or enquiries. This major project has meant a very busy time for all the people working behind the scenes and Terry has been recognised for being a fantastic help during this period. His excellent customer service skills, professional manner and teamwork have made him a great asset in the successful launch of the new service.

The photo shows Terry with his award, together with other members of the AspireAssist team.

We are extremely pleased to announce that NJC Managing Director, Paul Crilly, has won the prestigious Chair’s Award for Excellence in Director and Board Practice, together with the Director of the Year, Family Business category, at last night’s Institute of Directors (IoD), London & South Awards.

The IoD Director of the Year Awards celebrate the very best in UK business and place particular emphasis on individual excellence and achievement. They are open to all directors, members and non-members, across all sectors, in the whole of London and the South of England.

Paul commented: “I am humbled and honoured to have won both of these awards which are fantastic recognition for the hard work of the NJC teams and the great support of our shareholders. To receive recognition from an organisation such as the IoD is amazing and a celebration of all that we have achieved.

As a winner of the London & South Awards, Paul now progresses to the UK IoD Awards, which announces its winners in October at The Brewery in London.

NJC is delighted to announce its contract win with Ballymore, the leading property developer. The contract covers a number of Ballymore’s world class developments in London, including Embassy Gardens, Royal Wharf, High Point Village, West Hampstead Square and Wapping Lane.

NJC is delivering all vertical services including window cleaning, safety equipment inspections and maintenance. The developments have a mixture of cleaning and equipment needs, with a predominant rope access requirement, where safety led techniques are combined with excellent customer service standards. Ballymore commended NJC for their comprehensive tender submission and innovative scheduling approach.

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, supporting prestigious Ballymore developments. The win is testament to NJC’s vertical cleaning and maintenance capability, and the expertise of our in-house rope access team. Our services specifically focus on the safety, wellbeing and environment of Ballymore’s residential and commercial community.”

We are delighted to announce that NJC’s partnership with London Bridge City has been shortlisted as a finalist in the “Partners in Cleaning” category of the prestigious PFM Awards.

The PFM Awards recognise the essential requirement of forging effective facilities management partnerships and reward the very best examples of these through its dedicated independent judging panel. The winners will be announced at a black-tie event on 6th November 2019 in London.

Paul Crilly, Managing Director, NJC commented: “We are delighted that our partnership with London Bridge City is a finalist in this year’s awards and we look forward to demonstrating how innovation, achievement and sustainability have enabled us to achieve our goals.”

At NJC, we are committed to sustainable pay and we are delighted to advise that a further 26 NJC customers have recently moved to the London Living Wage.

The London Living Wage is an hourly rate of pay, calculated independently to reflect the high cost of living in the capital, giving an employee and their family enough to afford the essentials and to save.

NJC’s customer contracts are changed whenever there is a statutory change and the April 2019 uplift to the National Living (minimum) Wage and the Pension Increase allowed us to conclude the continuing conversations we have with our customers.

Paul Crilly, Managing Director NJC commented: “NJC embarked upon the Living Wage in 2014, as a natural extension of our family values and heritage. That more of our London office cleaning customers have decided to move to the London Living Wage is a humbling and exciting endorsement of our combined commitment to sustainable employment.”

Congratulations to Joanna Tomczyk and Steven Day of the NJC team at Green Park in Reading for receiving NJC Gratitude Awards.

The awards were received following positive comments from clients to NJC Portfolio Manager, Kate Owczarek-Drabik.

"Joanna is so lovely - very nice natured and always happy to help me on top of her duties. Such as lifting the heavy milk to the lift to take to the occupiers and helping with the large post items. Nothing seems too much trouble and I am so happy to be sharing this building with her."

"Steven is extremely conscientious, adaptable and always willing to help. No job is too big or too small. He is polite, well mannered, courteous and goes about his daily duties with a smile, always punctual and happy to assist in any way. He is an asset to the company."

Mental Health Awareness Week is the UK’s national week to raise awareness of mental health and mental health problems, and inspire action to promote the message of good mental health for all.

Mental Health Awareness Week 2019 takes place from Monday 13th until Sunday 19th May 2019 and we share information and advice in our attached mental health newsletter. Good mental health is essential for a happy, contented life and is the essence of who we are and how we experience the world. Yet, compared to physical health, little is commonly known about mental ill health and how to prevent it.

Our newsletter shares information on mental health, self-help tips and advice around this year's theme, Body Image, how we think and feel about our bodies.

NJC is encouraging everyone to ‘Go Green’ this year by wearing a green t-shirt or top and to donate two pounds to the Mental Health Foundation charity.

Read Newsletter

We are delighted to announce that Paul Crilly, Managing Director NJC, has been shortlisted for the Family Business Award in the 2019 Institute of Directors, London and South, Director of the Year Awards.

The award recognises individuals in family businesses who have responded to the specific challenges that face directors in family firms and who have contributed to the success of this diverse, dynamic and innovative sector.

Paul commented: “I am proud to have been shortlisted in the awards, which shines a light on NJC’s achievements in a difficult business sector. We have transformed a small, regional family business into an organisation recognised by London Stock Exchange Group as a ‘Company to Inspire Britain’. In doing so we have refreshed every area of the business including people, processes and technology, whilst maintaining our familial values.”

The finalists were chosen from the hundreds of directors that entered or were nominated across nine different categories and the overall winners will be announced at the awards ceremony on Thursday 20 June 2019 in London.

David Stringer-Lamarre, IoD London Chair said: “After a year of BREXIT ups and downs for business, it’s inspiring to see so many UK directors leading the way in good governance, leadership and business performance.”

The Arlington Dream Team is cycling over 8,105km for Save the Children, supporting the Yemen Crisis Appeal.

The cycle challenge will take place throughout May on static spin bikes and the team includes Arlington Park Managers, Account Managers, Café staff and service providers. NJC Director, Mark Heppelthwaite, and Day Janitor, Ami Johnson, are part of the team who will be racing to the finish line in 31 days or less, aiming to smash the £1000 target.

Save the Children is treating sick and injured children through 167 fixed health centres and 23 hospitals across Yemen, which is in the grip of the world’s biggest humanitarian crisis.

To support Mark, Ami and the rest of the team please donate at https://www.justgiving.com/fundraising/arlingtondreamteam

The picture shows Ami (on the right) at the launch of the challenge.

Cleaning and Maintaining Vertical Cities

Robotic technology is constantly being heralded as a significant disrupter of physical maintenance activities, including cleaning. We have already seen the introduction of horizontal cleaning robots, and although the efficacy of these early models remains in doubt, it is highly likely that imminent versions will add positively to the current cleaning toolkit of choice. However, this complement to horizontal cleaning cannot be considered as a wholesale disruption of the service and in themselves the robots may have limited shelf life.

Additionally, vertical robotic cleaning systems are emerging and NJC has established working partnerships with a range of system manufacturers of varying technologies, as we seek to understand which offer the greatest benefit. But in doing so we have asked, “what is maintenance and how best is it achieved”?

Within our existing markets, there is little doubt that London’s transition to a vertical city is underway, but it has commenced within very traditional thinking that relies on untried technologies as the next generation of support functions, with drones being the unelected cheerleader of innovation. Accompanying the vertical evolution of the built environment, we are also seeing the evolution of design methods, competencies and skill sets of those human and technology assets that will operate at height.

Siting a complex crane on top of a building that drops a bath (better known as a building maintenance unit or cradle!) over the side on metal ropes doesn’t currently pass muster and will completely fail the buildings of the future. Salesforce Tower in San Francisco was named “Best Tall Building Worldwide” in the recent Council on Tall Buildings and Urban Habitat awards, but window cleaning is carried out using very traditional cradles which completely fail in matching the design ambitions for genuine innovation. Vertical Maintenance 1.0 requires a completely different mindset and we must challenge design intent and therefore what maintenance is and how best to achieve it.

Tall buildings of the future will cease to be the tired variation of a vertical box or a dysfunctional race to the sky. Many currently may claim to be vertical successes but the reality is that whilst the space may  work for the user it offers significant challenges to the wide range of support functions that constantly seek to deliver high quality services within very challenging physical constraints. The much publicised ‘Tulip’ is already deviating by both function and style but will rely on adaptation of traditional methods to maintain the exterior.

A quick review of the Endless Vertical City (Sure Architects), which was tentatively destined for Shoreditch, offers glimpses of the future of design and its necessary maintenance tasks, and the tried and tested would undoubtedly undermine the design intent.

The future will require wholesale adaptation at the design development phase to accommodate the infrastructure necessary to safely facilitate vertical maintenance. This will require a mindset change by architects, designers, developers and investors, with a new breed of support organisation to maintain these structures. However, this will prompt the question of how do we support this new infrastructure with innovative technologies, and how will this affect the hierarchy of safe use if the primary processes are without human intervention, but may subsequently require it.

Future working at height will require detailed design intervention by maintenance advisors to challenge the intent, product selection and maintenance regime, to achieve a safe maintenance process. The solution will completely change the competencies of designing, managing and working at height, including who maintains the technologies both at height and on the ground.

The future of maintenance of tall buildings will see the technology identified and incorporated within the asset infrastructure, controlled within the suite of other technologies that manage and report upon the user environment. These systems will take internal and external environmental information and automatically adjust schedules, frequencies and activities to better improve the asset performance and user experience and will be supported by a maintenance team that we are already reshaping.

NJC mobilises Landsec Aspire Assist Helpdesk

NJC is delighted to have been awarded the contract to provide the Landsec Aspire Assist Helpdesk service, following a tender process.

NJC is a long-term partner of Landsec and we are evolving the helpdesk service to focus on customer experience, with a single point of contact to access a variety of new services, information and support. The Aspire Assist Helpdesk, which went live on 1st April, supports over 40 buildings in Central London, managing service requests to 15 service providers, 24/7.

Innovative technology is being utilised to provide multiple communication platforms and all customer contact streams, from raising a helpdesk call, accessing documents or requesting concierge services have been consolidated into a single hub.

Ian Burr, Head of Property Management, Landsec said: “NJC demonstrated a real enthusiasm to assist us in evolving the helpdesk into a collaborative knowledge centre, as well as driving positive change and creating amazing experiences for our customers.”

Paul Crilly, Managing Director, NJC commented: “I am delighted that both our drive and acumen to provide next generation Customer Service Centre technology and support services has been recognised by Landsec and we look forward to delivering customer service excellence.”

Congratulations to Antonio Pinto of the NJC team at London Bridge City for receiving a BRIDGE Builder Award.

BRIDGE Builder Awards are presented to service partner team members who consistently display the BRIDGE vision of 'one team working together to achieve excellence' and the BRIDGE values.

Antonio's nomination said: "Whatever the weather, whatever the time of day, Antonio is always out and about cleaning and tidying, or removing moss from the paving. As he conducts all of these tasks, he has a smile on his face. Antonio never fails to be happy and always stops to say hello or share a word, and is without a doubt the unsung hero of the estate. The work he does is tireless, but often goes unnoticed. It is never the grandstand job, or the show stopping achievement, but we would definitely notice if he was not around."

Well done Antonio!

The image shows Antonio being congratulated by London Bridge City Property Director, Amanda Vaughan.

NJC has received a prestigious award in recognition of its occupational health and safety practices.

The company has achieved a Gold in the internationally-renowned RoSPA (Royal Society for the Prevention of Accidents) Health and Safety Awards, the longest-running industry awards scheme in the UK. The award will be presented during a ceremony at ExCeL, London on 18th June 2019.

The RoSPA Awards scheme, which receives entries from organisations around the world, recognises achievement in health and safety management systems, including practices such as leadership and workforce involvement. The majority of awards are non-competitive and mark achievement at merit, bronze, silver and gold levels.

Paul Crilly, Managing Director NJC commented: “This is the second time that NJC has entered the RoSPA Awards and we have built on the success of our silver award last year. We are delighted to be recognised at the top level of the Achievement Awards and remain committed to the continuous improvement of our health and safety standards.”

Julia Small, RoSPA’s head of qualifications, awards and events, said: “The RoSPA Awards have become the key fixture in the health and safety calendar. Highly-respected, with almost 2,000 entrants every year, they allow organisations to prove excellence in the workplace, demonstrating a commitment to the wellbeing of not only employees but all those they interact with.”

NJC has relocated its head office to London, retaining a regional support facility in Berkshire. The move to the Zig Zag Building in Victoria will see NJC located closer to many of its key customers.

The company decided to take advantage of building lease breaks to better target its property needs to regional business requirements, whilst operating from facilities that better reflect the modern, agile working environments it regularly supports.

Paul Crilly, Managing Director NJC commented: “This is a very exciting time for our business. The move to London allows us to place our head office in the heart of customers, operating within an agile working environment aligned with the WELL Building Institute™ standard. We look forward to inviting our customers to experience innovations in cleaning processes and technology in our own office.”

Wellbeing should be a continual focus but with winter upon us the importance of maintaining the highest levels of hygiene in the workplace cannot be overstated. The transfer of germs and bacteria in an office can cause common illnesses such as colds and flu to spread, not only impacting the individuals affected, but often having a significant knock-on effect on productivity and the business performance as a whole.

High footfall environments, particularly in modern, flexible, colocation workplaces can present an increased risk for contamination, particularly in high transit areas. The increased occupier density will increase traffic and the cleaning protocol must take into account the degree to which disinfection and sanitization are necessary. Compound this with the common theme running through the evolution of the property industry, in delivering flexible, mixed use spaces, within ever more flexible tenure arrangements, and an exponential increase in occupiers.

As density increases by design, global influences are now delivering an enhanced hygiene challenge on a local level, because;

  • We now operate in a global workplace
  • As a society, we are moving to central locations, and importantly;
  • We are travelling farther, faster, and more often.

Climate change1 also plays a role, as warmer temperatures expand the range of disease-carrying animals and insects we’re exposed to.

It is estimated that the cost to employers of sick days is more than £550 per employee per year, and this only takes account direct salary costs, not lost business opportunities or the cost of reduced customer service. The increase in agile working, and the demise of individual offices and assigned desks, means that more of us are working in close proximity to each other, often utilising several different working areas during each day.

Your office environment may appear clean on the surface, but everyday objects and surfaces can harbour harmful bacteria, leading to illness amongst employees. Think of how many different hands touch the same objects every day – door handles, light switches, telephones, work surfaces and shared IT equipment. Since 80% of infectious diseases are transmitted by touch2, and the average desk has 400 times more germs than a toilet seat3, it’s easy to see how quickly illness can spread.

A number of small steps in the workplace can help reduce absenteeism and save money.

  • Define and implement your office cleaning strategy. A regular cleaning regime should be the cornerstone of a hygiene strategy, as it is a crucial step in helping to prevent illness outbreaks. With agile working spaces, flexible working and the consequent increase in the number of building users, it is vital that frequent cleaning of busy communal areas is carried out to prevent cross-contamination. Proactive cleaning involves the routine disinfection of shared contact points, such as door handles, surface tops and lift call buttons. Antibacterial wipes or dosing stations can also be made available to encourage employees to wipe down shared equipment.
  • Encourage employees to be mindful of hygiene risks. The commute to work on public transport, the route into the office and the use of hot desks and shared computer equipment all provide plenty of opportunities to pick up bacterial and viral particles during the cold and flu season. In the modern working world, where pressure is high and time is short, employees may accidentally develop bad hygiene habits, unknowingly facilitating the spread of germs around the office. Helpful reminders and tips on best practise are a useful way to raise awareness.
  • Remind employees of good hand hygiene habits, particularly regular, thorough handwashing with soap and water. This is particularly important before eating, to prevent microbes that have accumulated on common touchpoints around the office ending up as an unwanted accompaniment to your meal. When you’re in a hurry, it can be tempting not to dry your hands thoroughly, but germs transfer more easily to wet hands, so this can increase the risk of catching an illness.
  • Encourage ill employees to stay at home, to avoid bringing germs into the workplace and risking the health of colleagues. With many employees now set-up for flexible working, it is often possible for them to catch up on urgent work from the comfort of their home. If you are coughing or sneezing, use a tissue to prevent the spread of germs and dispose of used tissues immediately.

In the busy modern world, with people working in close proximity, the risks of cross contamination are heightened, increasing the chance of employees coming into contact with harmful germs. However, with a small amount of time and money, facilities managers can help to provide an environment which will encourage and support best hygiene practice, helping to improve employee health and workplace productivity.

 

1 Climate Change and Infectious Diseases, World Health Organisation, Chapter 6
2 Bean, B., Moore, B. M., & Sterner. (1982). Survival of influenza viruses on environmental surfaces. Journal of Infectious Diseases
3 Dr. Charles Gerba (2002) “Germs in the Workplace” study, University of Arizona.

My name is Martin Fitch and I am NJC’s Operations Director. I live on the south coast with my wife, two children at University and two West Highland Terriers. I have worked in soft FM for over 20 years, with a London Professional Services focus, and have held senior roles within family run SMEs and FTSE 250 service providers.

What does your role involve?

My role at NJC is to ensure that we deliver a customer focused service that really demonstrates an understanding of our client’s needs, whilst focusing on enhancing the workplace for all users. This is a shared belief for all of our teams at NJC and our approach is ‘Quality starts with me’.

As a Board Director, my responsibility is to ensure the profitability of the business so that we are able to re-invest in the continual development of our people, processes and technology, to enhance our operational capability for the future.

What’s your favourite thing about your job?

I’ve got a reputation for being ‘hands on’ and like nothing better than spending time visiting our contracts, meeting our customers and getting to know our frontline colleagues. I have been hot desking for over 10 years! This approach sometimes means early morning or late evening visits to sites to carry out joint audits or speak to the teams on site, but without our frontline colleagues we wouldn’t have a business and it’s great to get direct feedback.

Our business is all about people and I’m passionate about the development of our colleagues, from our frontline teams through to our management. I thoroughly enjoy seeing structured succession planning leading to new opportunities and promotions. I benefited from having a mentor and it’s an approach that I have embraced to support individuals within our business that are looking to progress.

What are the biggest benefits you bring to your customers?

Our service operations are based on the understanding that it is "Not Just Cleaning", but creating an environment where our customers and their employees can excel, through our service, our people and our technology. We focus on getting the basics right, delivering clean buildings and enhancing our customer’s workspace, and because we focus on our customer’s specific needs we are always able to flex our operations to suit their demands.

Training, supporting and empowering our colleagues allows them to go above and beyond for our customers; that is the NJC DNA.

What is the most challenging aspect of what you do?

I’m frustrated by some of the larger FM companies adopting a ‘race to the bottom’ approach when tendering for services. Poor margins do not give businesses the opportunity to re-invest in continuous improvements and to deliver high quality services on an ongoing basis.

One of the biggest challenges in our industry is to motivate new talent to join our sector and then keeping them engaged to develop their careers. The impact of the potential mismanagement and corporate failure of companies such as Carillion, and more recently Interserve, has helped create a negative attitude towards the FM sector.

In 2022 we’ll all be talking about?

There is a lot of discussion about the huge impact that Artificial Intelligence will have on Facilities Management and the built environment, so it will be fascinating to see the progress and benefits realised. For our part, we see the data generated through technology as being much more important than the device that collected it and we foresee a smarter use of data in the future.

Having come through a growth period for integrated and bundled services from large FM providers, the tide seems to be turning in favour of a more specialised sourcing approach. By 2022, will we know whether bundling FM services was really the answer?

Where will we find you when you are not at work?

About 3 years ago I made the ‘mistake’ of moving into a late Victorian house requiring renovation, so most of my spare time is spent finishing what seems like a never-ending restoration project. However, I am lucky enough to live within a 5 minute walk of the beach and to properly relax, you will find me on the sand walking with my two dogs at low tide. Less relaxing was the time one of my dogs decided to swim towards France….but that’s another story!

Congratulations to NJC's Josilaine Biaggio, who received London Bridge City's Ambassador Award for the last quarter. 

Josilaine received the award for her contunuous effort to deliver the London Bridge City (LBC) vision and values.

LBC has half a mile of river frontage along the Thames between London Bridge and Tower Bridge, and a total of 21.5 acres of mixed-use space. The historic area, with breath-taking architecture and sensational views, includes 3 million sq ft of office, retail and leisure space, along with private residential apartments.

Josilaine is pictured receiving her award from Stuart Gilby, Estate Director for Savills at LBC.

The Zig Zag building in London has been awarded the Green Apple Awards ‘Silver’ trophy and certificate for Environmental Best Practice. The award is testament to the hard work of the innovative Landsec Aspire team on site and the NJC cleaning team was mentioned as "having been a massive help, as they are usually the first ones to deal with any waste."

The recommended target for properties in the UK to recycle is a minimum of 75% of all materials on site, but the team at The Zig Zag Building in Victoria has achieved an exemplary average of 92%, with some months reaching 97%! Zig Zag can now also boast a ‘zero waste to landfill’ record and the team has reduced carbon emissions by only having one truck per day for recycled materials. For a busy site in the heart of London with a dozen floors, these are remarkable results.

Lorena Yapura, Service Support Manager NJC, oversees the work of the cleaning team on site and is pictured with the award. Lorena commented "when you have a great team, it’s much easier to be successful."

Well done to everyone involved!

The 2018 Aspire Awards, which recognise Landsec service partner team members who represent an Aspire value, were held on 11th December in London. The event was a great opportunity to congratulate those who have gone above and beyond, and to reflect on some of the best events and performances of 2018.

NJC team members were winners of an impressive 4 out of the 7 categories!

Accountability: Mohamed Jalloh

Principle: Lajosne Piroth

Innovation: Jason Edwards

Respect: Russell Southern

Many congratulations to our winners on demonstrating the NJC DNA.

 

The image shows Lajosne, Mohamed, Jason and Russell with Managing Director, Paul Crilly

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