The NJC DNA

Our business is based on an understanding that it is "Not Just Cleaning", but creating an environment where our customers and their employees can excel, through our service, people and technology.

We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies. NJC is privately owned and all our well trained, well supported and engaged colleagues are prepared to go the extra mile - that is the NJC DNA.

 

Why NJC

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Our Services

The scale and depth of our self-delivered services is almost unique to NJC, ensuring high quality whilst reducing costs.

As a “thinking provider” we recognise the strategic importance of every customer and carefully and thoroughly consider their specific requirements. Our integrated Commercial Cleaning Solutions are tailored to ensure efficiency and effectiveness, and sit under a robust contract management structure.

 

Our Services

Our Technology

In the modern workplace, technology is the key to integrated service management, which is why NJC has invested in our business process management system.

Our approach delivers unrivalled governance and control of the planning, operation, auditing and reporting of all cleaning and support service tasks, providing evidenced outcomes in real-time. It also provides management information for NJC and our customers, which is the lifeblood of good decision making.

 

Discover More

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News

When NJC embarked upon the Living Wage in 2014 it was a natural extension of our family heritage and our values. Our company is Not Just Cleaning and our employees are Not Just Cleaners, and because our employees protect the image of leading organisations in the UK, and ensure comfortable and hygienic workplaces, they deserve to be paid a fair and appropriate wage.

We recognise that our business success depends on an engaged and productive workforce that is well looked after. All our colleagues deserve to be appropriately rewarded and NJC is a Recognised Service Provider working with the Living Wage Foundation and promotes the Real Living Wage, based on the real cost of living. We submit a Living Wage bid alongside every market rate submittal to all our prospective and current clients, to encourage them to implement the Living Wage at the point of tender.

At NJC we believe that there are clear business benefits of the Real Living Wage, in terms of employee morale, motivation, productivity and retention. Paul Crilly, Managing Director commented: “We have found that in return for fair pay, employees reward us with increased loyalty, engagement and commitment to deliver a high quality service. This allows us to constantly develop our service propositions, utilising flexible working practises and innovative technologies.”

Over the last few years NJC has taken a number of customers who have not previously paid the Real Living Wage on a journey to it, and they have experienced significant benefits. Reductions in employee turnover have resulted in loyal and motivated teams, who have enhanced the quality of service. When combined with innovations in delivery approaches, this has in many cases resulted in lower costs across the contract than prior to the additional investment in salaries.

With this win-win scenario, why wouldn’t you support the Real Living Wage?

When a defect within a light feature meant that the escalators at 80 Victoria Street in London had to be closed, the Landsec Operations Manager immediately contacted the NJC team to see if they could help. The light feature is above the escalators, making access to it difficult, and having to close the escalators caused inconvenience to the building users.

The NJC team quickly reviewed the access equipment available across the contact and recommended the best approach. Early the next morning the team set up the equipment and provided access for the engineer to repair the light fitting. The building security team provided access control while the work was completed.

The prompt action by the NJC team minimised the disruption to the building users and was a great example of going the extra mile for our clients.

Well done to everyone involved in demonstrating the NJC DNA!

Congratulations to the seven NJC colleagues who completed the Aspire Peak District Challenge on 21st and 22nd September 2018. Team members from Landsec and its service partners participated in a 25km or 50km challenge, building team spirit and raising money for The Honeypot Children’s Charity. The money raised will go towards phase 2 of the Honeypot House and Campus Enhancements Project.

The NJC colleagues who completed the challenge were: Greta Dvarvytiene, Francisca Cumbicus Jaramillo, Aminata Balde, Russell Southern, Andrienne Bodo, Amanda Heppelthwaite and Nicole Wade.

A special mention goes to two of the NJC team members, who were nominated for Aspire Player of the Month Awards for Teamwork, for their contribution to the challenge.

To achieve the 50km challenge, the team knew they would need to average 5km per hour but after several kilometres of walking some people had begun to fall back from the pack. Russell Southern and another team member went to assist, carrying rucksacks and helping to motivate people, which ensured that everyone completed the challenge.

When one of the participants in the 25km challenge pulled a muscle at a relatively early stage, Nicole Wade stayed with him to support him for the entire walk. The pair fell some way behind the main group, but everyone was able to complete the challenge.

Well done to everyone who participated.

The image shows Russell Southern participating in the challenge.

My name is Wayne Smith and I am Service Director Vertical. I have worked for the company for 18 years, starting out as a weekend operative. During that time I have had the opportunity to work closely with the owners, to learn the NJC DNA first hand, and to progress into roles of increasing responsibility.

What does your role involve?

As the Service Director, I have a team of managers who support me in managing all the NJC vertical cleaning activities. This includes all window cleaning services, rope access (abseiling) work and exterior building cleaning/ maintenance. Customer service is at the forefront of our service activities and my other key priority is looking after and developing my team.

What’s your favourite thing about your job?

I have two favourite parts to my job: helping to find access solutions to problem areas and secondly getting the opportunity to work with clients and architects on access strategies at the design stage of new developments.

What are the biggest benefits you bring to your customers?

The NJC can-do attitude and giving customers solutions to their access problems, together with the reassurance that we have a zero tolerance to harm and drive a positive health and safety culture throughout the business. Working at height has risks and it is all about following the rules and procedures to ensure we all stay safe.

What is the most challenging aspect of what you do?

Meeting the ever-changing demand of clients and the expectations they have. As time has gone on, specifications have got more detailed, and knowing that the solution for one client isn’t always the same for another, makes for a challenging situation. It’s just as important to build relationships and develop trust as it is to deliver on the promise of service.

Being a challenge isn’t necessarily a bad thing as this allows us to keep on our toes and at the forefront of our service and innovation.

In 2020, we’ll all be talking about?

Our success at becoming the market leaders in the vertical industry, and how we can improve on the robotic equipment available on the market, to help reduce the risk to individuals when working at height.

Where will we find you when you are not at work?

Spending time with my family and friends, and on a golf course whenever the opportunity is there!

UK’s first ever aerial window cleaning training academy launches at HMP & YOI Isis

The UK’s first aerial window cleaning training academy has launched today at Her Majesty’s Prison & Young Offender Institution Isis, in a move to tackle the ongoing UK skills shortage, while helping to reduce reoffending.

The Aerial Window Cleaning Academy trains people serving their final six to twelve months of their sentence at HMP & YOI Isis to scale and clean high-rise buildings. With a focus on rehabilitation, the Academy provides the opportunity to obtain a qualification that can be transferred into employment following release.

The first of its kind across the UK, the Aerial Window Cleaning Academy is a result of a partnership between Landsec, London-based charity Bounce Back and cleaning services company, NJC (Not Just Cleaning Ltd), and is backed by the Ministry of Justice.

According to the Ministry of Justice, rehabilitation initiatives like the Academy will help to cut the £15 billion annual cost of reoffending; ex-offenders in employment are up to nine percentage points less likely to commit further crimes. At present, however, only 17 per cent of offenders are employed one year after release.

Bounce Back has helped over 1,000 people through its programmes across five London prisons and local communities. The charity’s programme has a re-offending rate of less than 12%.

Fran Findlater, founder and CEO of Bounce Back said: "At Bounce Back our objective is to offer an end-to-end service of skills training, bespoke support for individuals and employment in order to reduce re-offending and support the government’s rehabilitation strategy. Working with partners in the industry such as Landsec and NJC in this new venture will help to address a skills shortage in response to employer needs, while giving people a second chance to fulfil their potential."

NJC reinforced the role rehabilitation has in supporting the UK job market.

Paul Crilly, Managing Director at NJC said: “As the UK approaches the threshold of full employment, NJC is committed to helping those groups furthest from the jobs market, including ex-offenders, into mainstream employment, and we are delighted to have developed this training academy.”

Miles Webber, Corporate Affairs and Sustainability Director at Landsec, commented: “Breaking down barriers that prevent people from finding employment is a core part of our sustainability programme. We’re proud to be joining forces with our partners to continue to create opportunities that help get more people back into work, building a stronger future for them, our customers and our communities.”

Prisons Minister, Rory Stewart said: “We know that offenders who secure employment upon release are much more likely to turn their backs on crime, making our society and communities safer. That is why earlier this year we launched our employment and education strategy to harness the power of work to change lives and cut reoffending."

“This academy at HMP Isis is an excellent example of delivering on that pledge – it will train prisoners in key work skills needed by local businesses and give offenders the chance they need to begin a new chapter.”

Landsec will continue its work with Bounce Back and Not Just Cleaning as they look to open a new construction academy in HMP Leeds in the next financial year.

Businesses that are interested in finding out more about supporting ex-offenders should visit https://offenderemployment.campaign.gov.uk/.

Congratulations to Lajosne Piroth, NJC operative at 80 Victoria Street London, on receiving a Landsec Aspire Player of the Month Award.

Lajosne showed integrity when she came across a Rolex watch in the building. She ensured that it was quickly returned to its owner, who was very appreciative as the watch had great sentimental value, in addition to its monetary value.

The image shows Lajosne receiving her award from NJC Portfolio Manager Charles Walden.

An estate penetration test was recently carried out at New Street Square in London, to assess how an external person might gain entry to the estate, and to identify the steps that were needed to prevent this going forward.

The tester, from the security service provider, initially tailgated a member of  the service partner team to get through a cycle gate. He than waited at another cycle gate for a tenant employee to pass through and gained entry. Following this he attempted to gain entry into one of the buildings from the car park, but was stopped and questioned by Mohamed Jalloh from NJC. Mohamed then escorted the gentleman to the security control room, where he was detained.

Congratulations to Mo for his vigilance and courage in taking actions that ensured the safety and security of the estate.

The image show Mo receiving his NJC Gratitude Award from Russell Southern, Portfolio Manager.

NJC is an active supporter of The Honeypot Children's Charity and, together with our Landsec Aspire partners, we are raising funds for a very special project.

The Honeypot Children’s Charity offers both respite breaks and outreach support to young carers and vulnerable children aged 5-12, many of whom would otherwise have nowhere to turn. At their two residential sites, children can enjoy a respite break of fun activities, away from the stressful responsibilities that they face at home. They are able to choose from a range of ways to spend their time and have fun, including swimming in the pool, playing on the adventure playground, riding bikes, visiting the pets corner or baking special treats. 

NJC and our Aspire partners are raising money to refurbish the New Forest Honeypot House residential site, to allow these children an opportunity to be children and to ensure that it is a fantastic place for years to come.  

If you would like to help us with this special project, please donate at our Just Giving page https://www.justgiving.com/fundraising/njc3

NJC has announced its contract win with Metrus, one of London’s leading independent property advisors. The 3 year contract covers buildings at 123 and 151 Buckingham Palace Road, and Exchange Tower in London’s Docklands. NJC will self-deliver services including communal area cleaning, specialist cleaning, estate cleaning, rope access and cradle window cleaning, and consumables supply.

Richard Goudie, Associate Director Metrus commented: “Metrus is pleased to announce the appointment of NJC at these key sites. We were impressed by NJC’s service reputation, passion and technology and we are pleased that they are already improving working practices to drive service quality whilst delivering efficiencies.”

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, which builds on our strength in the London property management market. We look forward to delivering the high quality services required to support major brands and to building a strong, collaborative relationship with the Metrus team.”

NJC (Not Just Cleaning Ltd) has announced that it has passed its recent audit to become an IRATA (Industrial Rope Access Trade Association) member.

IRATA is recognised as the world’s leading authority on industrial rope access and its techniques are used in a wide range of repair, maintenance, inspection, cleaning and access work. IRATA’s code of practise, audits and training focus on all aspects of rope access management and ensuring safe systems of work.

Paul Crilly, Managing Director NJC commented: “We are delighted to have become a member of IRATA, whose standards lead the way in safe working at height, ensuring excellently trained rope technicians and supervisors. NJC is one of only a few UK rope access cleaning providers to become a member, illustrating our continued focus on moving our health and safety standards beyond compliance.”

During a fire evacuation at New Street Square it was found that the contractors completing a fit out on the 16th floor had caused a sprinkler activation. This flooded the immediate area and caused water to start to leak into the floors below.

Landsec’s General Manager sent out an emergency communication for all available staff to attend and assist. NJC employees from New Street Square immediately attended with wet vacs and started the clean-up and NJC Portfolio Manager, Russell Southern, contacted other team members. Within 10 minutes, NJC colleagues from Ludgate Hill, and one of the vertical team were also working on the clean-up and managed to clear all the water away within 45 minutes.

The quick reaction of the team, and the assistance from all colleagues, meant that the damage to the lower floors was limited to a few drips.

Landsec's Building Manager commented: "I had feedback that the cleaning team were excellent and very efficient in dealing with the problem on the 16th floor. Thank you all for your help."

Congratulations to our team at Eastbourne Terrace, London, for being given an NJC Team Gratitude Award for their excellent work on an important client walk around the buildings. The image shows the team being presented with their awards by Service Support Manager Francisca Cumbicus.

In a second piece of good news, the Eastbourne Terrace team were commended on their performance by our Landsec client. Francisca was called to a Property Health Check at very short notice, due to an oversight. The team's cleaning and safe working performance, plus NJC's audit process and health and safety culture, combined with Francisca's thorough knowledge of the building, resulted in an excellent review.

The Health, Safety and Security Business Partner at Landsec was very impressed and said: "The NJC team are always great with their site documentation and in carrying out and recording audits."

 Well done to all the team!

NJC has been identified as one of London Stock Exchange Group’s 1000 Companies to Inspire Britain. The report is a celebration of the UK’s fastest-growing and most dynamic small and medium sized businesses and this is the second consecutive year that NJC has been included.

To be included in the list, companies needed to show consistent revenue growth over a minimum of three years, significantly outperforming their industry peers.

Paul Crilly, Managing Director NJC commented: “We are thrilled to once again be listed by the London Stock Exchange as one of the most inspiring and fast growing SMEs in the UK. This prestigious recognition is testament to the dedication and commitment of our whole team, combined with our integrated self-delivery and our service standards.”

Nikhil Rathi, CEO, London Stock Exchange Plc said: “We warmly congratulate all of the companies identified in this year’s ‘1000 Companies to Inspire Britain’ report. Five years on, the report continues to demonstrate the strength and diversity of British businesses across the country. These dynamic companies are the backbone of our economy, playing an important role in the UK’s ability to innovate, export and grow.”

NJC employees are at the heart of NJC’s DNA and we value everyone’s health, safety and wellbeing. NJC recognises the importance of raising mental health awareness and for Mental Health Awareness week this year, we thought it was a good opportunity to share information and advice with our colleagues.

Good mental health is fundamental to thriving in life. It is the essence of who we are and how we experience the world. Yet, compared to physical health, so little is commonly known about mental ill health and how to prevent it.

Our newsletter shares the thinking behind the “It’s time to talk” campaign and gives advice on this year’s Mental Health Week theme, stress, and other areas. It also encourages all our colleagues and contacts to become involved by wearing a green ribbon. The green ribbon is the international symbol for mental health awareness, and wearing one helps to raise awareness and support good mental health for all. All proceeds from the sale of green ribbons in the UK goes to support the Mental Health Foundation’s work focused on finding and addressing the sources of mental health problems.

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Regular cleaning is important to remove potentially harmful contaminants and debris, and to maintain a healthy indoor environment, but numerous chemicals, together with improper cleaning techniques, can undermine air quality. The increased focus on workplace health and wellbeing and the introduction of standards, such as the WELL Building InstituteTM framework, has therefore put many traditional cleaning chemicals under the spotlight.

Chemical free cleaning with stabilised aqueous ozone is not a new concept, but improvements in the technology and a reduction in the size of the equipment needed has now made it feasible for most facilities. The process relies on the fact that ozone is a powerful oxidising agent, which when dissolved in water produces a broad spectrum biocide that destroys bacteria and viruses, as well as removing dirt, grease and mould. Oxygen from the air is converted into ozone by electricity within the preparation unit and infused into ordinary tap water. The stabilised aqueous ozone leaves the dispenser to fill all cleaning equipment from auto scrubbers and buckets to trigger sprays, and remains effective as a cleaning agent for 24 hours.

Advantages

  • It eliminates the use of cleaning chemicals that contribute to health problems and impact air quality.
  • It is a sustainable alternative to chemical cleaners, which is equally effective, odourless and leaves no residue.
  • It is effective against bacteria such as E.coli, streptococcus and MRSA.
  • It is completely safe to use, converts back to water and oxygen, and avoids chemicals being discharged into watercourses.
  • There is no need to transport, store, mix or dispose of chemicals.

Now for the really clever bit! Ozone owes its biocidal effectiveness to its ability to oxidise organic materials in bacterial membranes, which weakens the cell wall, leading to rupture and immediate death of the cell. In contrast, chlorine, and other oxidising and non-oxidising biocides, must be transported across the cell membrane in order to interfere with either the nuclear reproductive mechanism or enzymatic reactions in the cell, either of which results in substantially less biocidal efficiency.

If you would like to find out more, please get in touch.

My name is Daniel Eede and I’m the head of the NJC vertical team.

My career has been built around rope access (abseiling), and has taken me to a wide range of environments including nuclear power plants, North Sea oil rigs, sports stadia and huge office buildings. I worked in Dubai for 7 years, where I managed the cleaning and maintenance of some of the tallest buildings in the world.

I have now returned to the UK and am looking forward to helping to grow the NJC vertical business and improving my working at height management experience.

What does your role involve?

I lead the NJC vertical cleaning and maintenance team, one of the largest independent teams in London and the South East and I oversee all operational aspects of our working at height practices. I have been involved with IRATA (Industrial Rope Access Trade Association) for the past 19 years, including holding the position of IRATA chairman whilst I was in Dubai. I am leading the NJC IRATA membership process, which includes ensuring that all our procedures and processes comply with their code of practice.

What’s your favourite thing about your job?

I enjoy the ever changing environment of the FM industry and the professional people we work alongside and meet along the way. NJC self-delivers all vertical cleaning and it is great to lead an experienced team, who are responsible for the exterior appearance of some of London’s most prestigious and complex buildings.

What is the most challenging aspect of what you do?

You never know what the English weather will throw at you, and it has a major impact on our work. Wind, heavy rain and snow can all have a significant impact on working at height so we need to be flexible and work around the climate challenges.

In 2020, we’ll all be talking about?

NJC will be at the forefront of IRATA membership, which will enable us to take our vertical division to the next stage and help us to grow significantly. Façade inspections and building maintenance work at height will have increased significantly, as well as developing business in new sectors.

Personally, I want to ensure that NJC is working in close support to major organisations in London, and participating in industry associations and trade bodies.

Of course, we will be expert in the use of robotics.

Where will we find you when you are not at work?

Living the dream with my 2 beautiful daughters and supportive wife in Kent.

 

Image shows Daniel in Victoria, London

 

NJC (Not Just Cleaning Ltd) has received a prestigious award in recognition of its occupational health and safety practices.

NJC has achieved a Silver in the Achievement Award category of the prestigious annual scheme run by the accident prevention charity, the Royal Society for the Prevention of Accidents (RoSPA). The award will be presented during a ceremony at ExCeL, London on 19th June 2018. The RoSPA Awards scheme, which receives entries from organisations around the world, recognises achievement in health and safety management systems, including practices such as leadership and workforce involvement. The majority of awards are non-competitive and mark achievement at merit, bronze, silver and gold levels.

Paul Crilly, Managing Director NJC commented: “This is the first time that NJC has entered the RoSPA Awards and we are delighted to have received a Silver. We are committed to continuous improvement and have learnt a lot through the process, so we will be aiming for gold next year.”

Julia Small, RoSPA’s head of qualifications, awards and events, said: “The RoSPA Awards are the most highly-respected in the health and safety arena, with almost 2,000 entrants every year, and allow organisations to prove excellence in the workplace, demonstrating a commitment to the wellbeing of not only employees but all those who interact with it.”

Congratulations to Ram Gurung, NJC Day Janitor at Green Park Reading, for receiving an NJC Gratitude Award.

Ram was recommended for the award by the Facilities Manager at Nvidia who said:

"I would also like to ask if you have an award scheme for outstanding employees, as I would like to put forward Ram the building cleaner.  He is the most hard working cleaner I have ever come across, and in the 2 years I have worked in this building I have never seen Ram idle.  Even when he is walking past to go to the lift he has a duster in his hand, dusting the railings. He constantly inspects the floor for dust and stains and always makes sure everything is cleaned perfectly.

Ram is a very courteous person, is well liked and extremely appreciated by everyone in this building. His name often comes up in the occupiers' meeting regarding how good he is.  He never complains and is always quick and happy to do anything asked of him. When he comes onto the floor he acknowledges staff with a "hello" and is always opening doors and the first to help if you are carrying a load."

 

Image shows Ram with his award.

 

Reach for the Sky

NJC continually strives to ensure that employees are not harmed by the work that they do and to achieve this we apply industry best practise wherever it exists. However, the risks presented by some activities are not always fully understood and Reach and Wash cleaning is one such activity.

Although Reach and Wash avoids working at height, and therefore the risk of falling, it does involve manual handling of long and unwieldy poles. While NJC applies safe practice, the true extent of the risks are not fully understood at present.

To rectify this gap in the industry’s knowledge, NJC has joined other organisations, including Landsec and DorsaVi, to undertake a scientific study of the stresses placed on the body by Reach and Wash cleaning. As part of this, DorsaVi recently used muscle sensors to study the work of an NJC employee. This has provided a wealth of data on which postures and actions create the greatest stresses on the operative. The information will be taken along with data from other participants to prepare a follow-up, which will test various work techniques and how they can reduce these stresses.

A white paper will be produced from this information later this year, which will help to provide best practise information for us and for anyone else who provides this service; improving safety for all.

Keeping estates safe and pathways clear has been tough this week, due to the prolonged spell of freezing weather, coupled with repeated snow falls. Robust winter maintenance plans and proactive action saw NJC pre-gritting customers’ estates before the adverse weather started.

Personnel from our horizontal, vertical and estate teams have all helped regularly clear the snow and ice, enabling fresh salt and grit to be reapplied as necessary, and ensuring paths have remained clear.

The NJC team in Victoria, London, has been recognised by some great compliments by the team at our customer Landsec:

“The different between our Estate areas, compared to the land that isn’t ours during this period has been night and day. A few customers have also commented on this. A big thanks to all the team for your hard work and proactive approach!”

“The team around Cardinal Place have done a brilliant job the last few days. It is really noticeable that they have kept the paths around the site clear when nowhere else is.”

“A brilliant effort from the team – well done!”

 

Well done to all the NJC teams who have been very busy this week helping to keep our customer's estates safe.

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Read the latest news from NJC. A mix of NJC company news as well as industry news and insights.

 
 

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