Join our Team

We are looking to recruit a hardworking and reliable Regional Manager to work in the Oxford, Theale and Gloucester areas.

Theale, Oxford and Gloucester, competitive salary (dependent on experience)

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies. Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.

As part of our continued expansion, we are recruiting for a Regional Manager to manage a portfolio of sites in Theale, Oxford and Gloucester. This is a great opportunity to be involved in NJC’s growth by taking a hands-on role in managing our operational service delivery and relationships at a number of prestigious client sites. You will have recent facilities management experience and a strong track record of delivering quality, compliant, customer-focused services. You will provide leadership and direction to your team and within your portfolio, ensuring that new business opportunities are maximised.

Your responsibilities will include:

  • Responsibility and accountability for managing the delivery of Cleaning and Support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner
  • Responsibility for ensuring smooth and profitable running of numerous contracts which will involve regular travelling to sites in Theale, Oxford and Gloucester
  • Ensuring that staff have been trained to NJC standards and identify training needs to support career development
  • Ensure Service Level Agreements are managed, developed and implemented to meet the needs of the client.
  • Being a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work
  • Interacting effectively at all levels with clients, staff, and members of the public and to represent NJC in a competent and professional manner
  • Being responsible for staff recruitment, selection and induction, to ensure correct staffing levels are maintained, and absence cover
  • Ensuring the safety, welfare and good performance of all staff reporting into you
  • Manage and adhere to budgets, provide budgetary reporting to stakeholders

About you:

  • Proven effective team management experience
  • A quality driven manager of people, systems and service whose leadership and experience ensure the services are provided to the highest standard
  • Experience with managed multi sites
  • IOSH qualification – preferable or working towards.
  • Strong working knowledge of Microsoft Office Packages
  • Experience of working with CAFM systems and good knowledge of Waste Streams 

Salary and Benefits:

  • Competitive salary (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

Proven effective team management experience

A quality driven manager of people, systems and service whose leadership and experience ensure the services are provided to the highest standard

Experience with managed multi sites

IOSH qualification – preferable or working towards.

Strong working knowledge of Microsoft Office Packages

Experience of working with CAFM systems and good knowledge of Waste Streams

We are now recruiting for a Customer Care Manager to grow and enhance the Customer Care function as the business evolves.

London, £35,000-£40,000 (dependent on experience)

NJC is an agile, attentive and innovative organisation, specialising in delivery of high-quality cleaning services to some of the most prestigious buildings in London.  We are constantly developing market initiatives, not reacting to them and we recruit, retain and develop top quality people at all levels of our business. As evangelists for service quality and attention to detail, delivered with a proactive, 'can do' attitude we behave and perform differently from other companies – placing our customers, colleagues and technology at the heart of our business.  To be the best at what we do and deliver better services than our competitors, we must continually raise the bar.  The Customer Care function within NJC is vital to the service delivery and efficiencies of our teams providing second to none support for our stakeholders.

The Customer Care Manager supports the Operations Director in growing and enhancing the Customer Care function as the business evolves. The role will be instrumental in the implementation of a 24/7 customer contact solution.

Your responsabilities will be to:

  • Manage and develop the Customer Care Team through coaching, mentoring and use of structured development plans, continually reviewing the team to ensure a high level of service is delivered to all stakeholders
  • To meet operational objectives, set best practice and lead by example, drive continuous improvement and effectively drive and manage change
  • Build and maintain strong relationships with all teams and stakeholders
  • To embed an exceptional competency in FreshWorks within the Customer Care team
  • Ensure all associated KPI’s and SLA’s are implemented, met, monitored and reviewed
  • To work in partnership with stakeholders to ensure the appropriate support is available
  • To prepare weekly / monthly / quarterly reports, scheduled and ad-hoc
  • Monitor and review the working practices to ensure the Service Level Agreements with stakeholders meet their needs within the resources available
  • To contribute to the review the Customer Care service and ensure it continues to be efficient and effective and takes into account changing service levels, priorities, policy changes and technological developments
  • To resolve complex and contentious issues to ensure effective Customer Care support is maintained
  • Demonstrate all systems, web-based products and daily responsibilities to existing and new clients
  • To report on the provision of the Customer Care services including performance against target and recommendations for improvement

About You – Skills and Experience:

  • Demonstrable experienced managing and training a Customer Care team
  • Excellent communication skills at all levels
  • Strong experience of FreshWorks or similar system
  • Prioritisation skills
  • A flexible and adaptable approach
  • The ability to engage, mentor and coach other team members
  • Stakeholder management abilities
  • Leadership qualities
  • Calm, meticulous and organised

Salary and Benefits:

  • £35,000 - £40,000 (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

NJC is an agile, attentive and innovative organisation, specialising in delivery of high-quality cleaning services to some of the most prestigious buildings in London.  We are constantly developing market initiatives, not reacting to them and we recruit, retain and develop top quality people at all levels of our business. As evangelists for service quality and attention to detail, delivered with a proactive, 'can do' attitude we behave and perform differently from other companies – placing our customers, colleagues and technology at the heart of our business.  To be the best at what we do and deliver better services than our competitors, we must continually raise the bar.  The Customer Care function within NJC is vital to the service delivery and efficiencies of our teams providing second to none support for our stakeholders.

Do you want to join an exciting company where your skills are valued and there is opportunity for career progression?  

NJC (Not Just Cleaning Ltd) is an independently owned Cleaning and Support Services company delivering sustainable, high quality, people-centric services to customers in London and Southern England. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

We now have an exciting opportunity for a Service Support Manager to join one of our teams in London. This position will be for a maternity cover starting in June 2021. You will be an enthusiastic team leader who is able to motivate staff and role model our leadership behaviours, along with our vision and values. You will be able to communicate effectively at all levels and will have a can-do attitude with an eye for detail. Proven previous experience in managing or supervising a commercial cleaning team is a must.

Your responsibilities will include:

  • Overseeing and assessing all works carried out by operatives to ensure high standards of work are undertaken and maintained
  • To take full responsibility and accountability for managing the delivery of Cleaning and Support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner
  • Ensuring that staff have been trained to NJC standards and identify training needs to support career development
  • Being a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work
  • Being responsible for staff recruitment, selection and induction, to ensure correct staffing levels are maintained, and absence cover
  • Ensuring the safety, welfare and good performance of all staff reporting into you

About you:

  • IOSH qualification preferable, or working towards
  • Ability to interact effectively at all levels with clients, staff, and members of the public and to represent NJC in a competent and professional manner.
  • A good leader who understands how to encourage and influence people to get the best from them
  • Good communication skills, written and oral, at all levels and through use of IT
  • Ability to react effectively to problem situations and emergencies.
  • Ability to use full range of cleaning products and machinery and to train others accordingly
  • Able to establish a rapport with service users as necessary e.g. clients and members of the public

Salary and Benefits:

  • c£27,000 (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

Please send your application to This email address is being protected from spambots. You need JavaScript enabled to view it. - thank you.

We are looking to recruit a hard working and reliable Business Support Manager to work at our Head Offices in London.

London, £35,000 - £37,000 (dependent upon experience)

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

The   Business   Support   Manager   is   responsible   and   accountable   to   the   Operations  Director  for  the  development  and  delivery  of  NJCs  strategy  with  respect to Business Support. This includes all aspects of NJCs activities relating to  audit,  risk,  digital  delivery,  business  performance  and  business  support  activities. The position will have a start date of August 2021.

Your responsibilities will include:

  • Ensuring that the Business Support and Aspire Assist are structured to maximise efficiency and effectiveness
  • Meeting  business  requirements  and  ensure  relevant  departments  including  head office meet their reporting deadlines
  • Ensuring  all  company  policies  and  procedures  are  up  to  date  in line  with  business requirements
  • Implementation of new policies, procedures and processes
  • Developing  and  supporting  operational  managers  in  their  understanding  and  application of Business Support and processes
  • Development  and  implementation  of  all  end-to-end  Business  Support  processes
  • Manage and control departmental expenditure within agreed budgets
  • Responsible  for  the  relationship  between  NJC  and  Landsec  in  relation  to  the Aspire Assist Helpdesk
  • To build and seek future opportunities through this relationship
  • Providing  reports  and  attend  planned  and  ad  hoc  meetings  with  client  representatives as required
  • Ensuring any customer  interaction  with  Head  Office  is  an  excellent  experience and Business Support team are trained and have the necessary tools to ensure a good customer experience at all times
  • Managing   the   Business   Support   Assistant   Manager   and   Aspire   Assist   Helpdesk Supervisor to ensure that customer requests are acknowledged and dealt with efficiently
  • Driving changes  required  for  improvement with  the  software  systems  used by NJC
  • Monitoring  KPI’s,  standards  and  procedures  for  the  Business  Support  team  and ensuring that these are adhered to and reviewed
  • Working  with  databases  and  customer  service  software  packages  to improve processes
  • Ensuring  business  wide  communication  and  support to  the  overall  business is standardised and effective
  • Monitor  new  business  and  assist  in  the  preparation  of  new  business  activity

About you:

  • Proven  experience  managing  and  evolving a  Business  Support  Team or similar
  • Excellent communication skills at all levels and the ability to engage, mentor and coach
  • A flexible and adaptable approach with a can-do attitude with prioritisation skills and ability to meet deadlines
  • Ability to investigate and incorporate Data Driven Analysis
  • Leadership qualities and stakeholder management abilities
  • Comfortable with change and a willingness to question the status quo in an appropriate manner with an outlook to improve and grow
  • Experience working with, challenging and improving databases and customer service software packages e.g. Templa and Freshworks

Please send your application to This email address is being protected from spambots. You need JavaScript enabled to view it. - thank you.

·       Up to £45,000 (dependent upon experience)

·       Pension

·       28 days annual leave

·       Additional employee scheme and incentives

As part of our continued expansion, we are recruiting an Account Manager to join us an take a hands-on role in managing our operational service delivery and relationships on our prestigious contracts.

Account Manager

London, c£35,000 (dependent upon experience)

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.

Responsibilities will include:

  • Full responsibility and accountability for managing the delivery of cleaning and support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner
  • Strong financial control of all contracts with account costs within budget and all invoicing, accurate and timely
  • Overall responsibility for accurate and timely timesheet submission to payroll department
  • Clear management reporting on account aspects of the operation, with regular updates
  • Project Management and mobilisation of contracts
  • Recruitment, selection, management, and co-ordination of a strong and responsive team
  • Provide out of hours support to ensure service delivery standards are met
  • Maintaining, developing and promoting H&S standards and processes
  • Undertake programmed Quality Control inspections and audits on service delivery and cleaning standards, be proactive to remove all non-compliances and non-conformities
  • Identify any cost saving opportunities and service delivery innovations
  • Driving and promoting NJC processes and standards into the team
  • Manage subcontractors and suppliers when required
  • Promoting and helping to develop site IT drop marking systems and all real time reporting

About You – Skills and Experience:

  • 3 years in a similar client facing management role within the cleaning industry
  • Excellent customer service skills with the ability to interact effectively at all levels with clients, staff, and members of the public
  • High volume public realm experience
  • IOSH qualification – preferable or working towards
  • Strong working knowledge of Microsoft Office Packages
  • Experience of working with CAFM systems and a good knowledge of Waste Streams
  • A quality driven leader of people, systems and service whose leadership and experience ensure the services are provided to the highest standard
  • Good attention to detail, communication and negotiation skills
  • In depth knowledge of budget control, the industry and H&S

Salary and Benefits:

  • c£35,000 (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

Please send your application to This email address is being protected from spambots. You need JavaScript enabled to view it. - thank you.

Have you reached the stage in your facilities services career where you are ready for your next move?

NJC (Not Just Cleaning Ltd) is an independently owned Cleaning and Support Services company delivering sustainable, high quality, people-centric services to customers in London and Southern England. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

We now have an exciting opportunity for a commercially astute Senior Operations Manager to manage a prestigious portfolio of key accounts and major contracts in London. Reporting to our Operations Director, you will provide commercial and operational leadership through strategic management, growth of the portfolio and the development of staff. You will be able to develop and maintain a strong team ethic whilst ensuring that the strategic and business objectives, as well as NJC’s values and behaviours, are embedded into operations.

Job requirements:

 

  • A quality driven manager of people, systems and service, whose leadership and experience ensure services are provided to the highest standard.
  • P&L responsibility for all operational contracts within your portfolio, setting and adhering to annual budgets in conjunction with the Operations Director and Finance.
  • Take ownership, responsibility and accountability for embedding positive Health, Wellbeing and Zero Harm Safety standards and behaviours across the business, in line with NJC Strategy and Policies.
  • Manage and develop the management and operational delivery teams and individual colleagues to maximise competence, procedural adherence, service efficiencies, service standards and development possibilities.
  • Take ownership, responsibility and accountability for continuous improvement through the identification of commercial and/or service delivery innovations.
  • Undertake Project Management and mobilisation of contracts when required.
  • 5+ years in a similar client facing management role within the soft services industry.

 

To find out more about the role and responsibilities of a Senior Operations Manager at NJC, please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a full job description.

Internal Recruiter / Talent Acquisition Specialist - Full-time - London (SW1) (currently working remotely).

Do you want to join an exciting company where your skills are valued and you have the opportunity to make a difference?

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

We now have an exciting opportunity for an Internal Recruiter / Talent Aquisition Specialist who has previous industry experience. The Internal Recruiter / Talent Acquisition Specialist reports in to the HR Director and will be responsible for overseeing, developing and maintaining cost effective methods of recruitment and ensuring exemplary candidate experience from application through to onboarding and beyond. 

About You – Skills and Experience:

  • Experience within the soft services industry recruiting in a fast paced, high turnover environment
  • Demonstrate commercial understanding and acumen
  • Excellent interpersonal and communication skills
  • Outstanding organisational skills
  • Able to work on own initiative
  • The ability to work under pressure
  • The ability to work with personnel from all levels
  • Tact and the ability to deal with difficult situations

Salary and Benefits:

  • £30,000 - 40,000 per year
  • Pension
  • Additional employee scheme and incentives

To find out more about the role and responsibilities of an Internal Recruiter / Talent Aquisition Specialist at NJC, please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a full job description.

The purpose of this role is to work with the Business Support Manager to monitor, regulate and improve the quality of data within the core systems across the business. Responsible for providing and producing executive reports and analysing the data to interrogate trends and analysis.

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.

The purpose of this role is to work with the Business Support Manager to monitor, regulate and improve the quality of data within the core systems across the business. Responsible for providing and producing executive reports and analysing the data to interrogate trends and analysis.

Your responsibilities will include:

  • You will manage the online analytics and work closely with the Business Support Manger
  • Regular reporting on the traffic as well as analysing the data and all aspects of data analysis being able to explain high level reports in detail
  • Responsibility for the development of visualisation techniques to provide meaningful insights
  • Enhancing insights by merging web analytics data with additional data sources
  • Pulling data with sophisticated analytics tools and reporting with strong stakeholder engagement
  • Provide reports, attend planned and ad hoc meetings with client representatives as required
  • Manage the Aspire Assist Helpdesk Supervisor to ensure that customer requests are acknowledged and dealt with efficiently
  • Maintaining existing data processes and protocols including data capture, analysis, search, reports and visualisation
  • Working with Service Partners to extend and develop current data analysis and capture methods
  • Providing first line support, including troubleshooting and training, on FreshWorks and additional informatics systems and processes to staff and customers
  • Interacting with Business Support Manager to resolve issues and contribute to ongoing systems development
  • Developing and maintaining appropriate operational procedures, documentation, and training material 

About You – Skills and Experience:

  • Proven web analytics experience such as Google Analytics and Adobe Analytics
  • Proven experience with investigating data
  • Commercial experience with visualisation, reporting tools such as Google Data Studio and Power BI
  • Demonstrable experience managing and evolving a Business Support Team or similar
  • Excellent communication skills at all levels
  • Prioritisation skills and ability to meet deadlines
  • Working with, challenging, improving databases and customer service software packages such as Templa and Freshworks
  • Highly competent in delivering presentations

Salary and Benefits:

  • £30,000 (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

The purpose of this role is to work with the Business Support Manager to monitor, regulate and improve the quality of data within the core systems across the business. Responsible for providing and producing executive reports and analysing the data to interrogate trends and analysis.

We are recruiting a Service Support Manager to work in London, Wembley.

London, Wembley - up to £30,000 (dependent on experience)

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.

You will be an enthusiastic team leader who is able to motivate staff and role model our leadership behaviours, along with our vision and values. You will be able to communicate effectively at all levels and will have a can-do attitude with an eye for detail. Proven previous experience in managing or supervising a commercial cleaning team is a must.

Your responsibilities will include:

  • Overseeing and assessing all works carried out by operatives to ensure high standards of work are undertaken and maintained
  • To take full responsibility and accountability for managing the delivery of Cleaning and Support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner
  • Ensuring that staff have been trained to NJC standards and identify training needs to support career development
  • Being a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work
  • Being responsible for staff recruitment, selection and induction, to ensure correct staffing levels are maintained, and absence cover
  • Ensuring the safety, welfare and good performance of all staff reporting into you

About you:

  • IOSH qualification preferable, or working towards
  • Ability to interact effectively at all levels with clients, staff, and members of the public and to represent NJC in a competent and professional manner.
  • A good leader who understands how to encourage and influence people to get the best from them
  • Good communication skills, written and oral, at all levels and through use of IT
  • Ability to react effectively to problem situations and emergencies.
  • Ability to use full range of cleaning products and machinery and to train others accordingly
  • Able to establish a rapport with service users as necessary e.g. clients and members of the public

Salary and Benefits:

  • Up to £30,000 (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

We are looking to recruit a Senior Portfolio Manager in London.

London, competitive salary (dependent on experience)

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.

Your responsibilities will include:

  • Your responsibilities will include:
  • Ensuring the safety of all business and community stakeholders
  • Delivering high quality support services through training, empowerment and motivation of their direct teams
  • Driving reduction in cost and improvement in delivery quality
  • Ensuring that the strategic and business objectives as well as the values and behaviours of NJC are embedded into practice
  • Delivery of key financial targets
  • Reporting progress, performance opportunities and issues to the Operations Director
  • Responsibility for ensuring organisational effectiveness by providing leadership for NJC’s Operational functions within the contracts
  • Working with the senior management team and contributing to the development, implementation and embedding of organisational strategies, policies and practices
  • Delivering commercial and operational leadership through strategic management, growth of the portfolio and the development of staff
  • P&L responsibility for all operational contracts within your remit, setting and adhering to annual budgets set in conjunction with Operations Director and Finance
  • Overall responsibility for Quality Standards and Quality of Services delivered to Operational Contracts

About You – Skills and Experience:

  • Commercially astute with proven experience of growing a business within cleaning and business support operations
  • Evidence of succession planning colleague development
  • Drives the development of Policies, Processes and Procedures
  • Experience of P/L management, budgeting and financial monitoring
  • IOSH qualified
  • Extensive commercial office, vertical and public realm experience
  • Strong working knowledge of Microsoft Office Packages
  • Experience of working with business process systems (CAFM)
  • Good knowledge of Circular Economy; Waste Management; Waste Streams
  • A quality driven individual of people, systems, and service whose leadership and experience ensure the services are provided to the highest standard
  • A proactive thinker who is always looking to improve service with the flexibility to meet the requirements of the customer and business
  • Good communication skills, written and oral, at all levels
  • Ability to react effectively to problem situations and emergencies

Salary and Benefits:

  • Competitive salary (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

·       Competitive salary (dependent upon experience)

·       Pension

·       28 days annual leave

·       Additional employee scheme and incentives

We are recruiting a Service Support Manager to work in London.

London, competitive salary (dependent on experience)

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.

You will be an enthusiastic team leader who is able to motivate staff and role model our leadership behaviours, along with our vision and values. You will be able to communicate effectively at all levels and will have a can-do attitude with an eye for detail. Proven previous experience in managing or supervising a commercial cleaning team is a must.

Your responsibilities will include:

  • Overseeing and assessing all works carried out by operatives to ensure high standards of work are undertaken and maintained
  • To take full responsibility and accountability for managing the delivery of Cleaning and Support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner
  • Ensuring that staff have been trained to NJC standards and identify training needs to support career development
  • Being a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work
  • Being responsible for staff recruitment, selection and induction, to ensure correct staffing levels are maintained, and absence cover
  • Ensuring the safety, welfare and good performance of all staff reporting into you

About you:

  • IOSH qualification preferable, or working towards
  • Ability to interact effectively at all levels with clients, staff, and members of the public and to represent NJC in a competent and professional manner.
  • A good leader who understands how to encourage and influence people to get the best from them
  • Good communication skills, written and oral, at all levels and through use of IT
  • Ability to react effectively to problem situations and emergencies.
  • Ability to use full range of cleaning products and machinery and to train others accordingly
  • Able to establish a rapport with service users as necessary e.g. clients and members of the public

Salary and Benefits:

  • Competitive salary (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

Do you want to join an exciting company where your skills are valued and there is opportunity for career progression?

NJC (Not Just Cleaning Ltd) is an independently owned Cleaning and Support Services company delivering sustainable, high quality, people-centric services to customers in London and Southern England. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

We now have an exciting opportunity for a Portfolio Manager to take full responsibility and accountability for managing and developing a cleaning delivery team at a highly prestigious site in London. You will be a proactive and driven manager of people, systems and service who looks to maximise efficiencies and development opportunities. Your leadership and experience will ensure that services are provided to the highest standards and you will be able to communicate effectively at all levels, whilst instilling our vision and values within the team. 

Job requirements:

  • 3 years in a similar client facing management role within the soft services industry.
  • Proactively monitor our CRM system, seek to improve quality and efficiency within the system and make improvement suggestions.
  • Manage and adhere to budgets, provide budgetary reporting to stakeholders and identify any cost saving opportunities and service delivery innovations.
  • Provide quotations for clients using the in-house management system, oversee that work is scheduled, completed and then invoiced accordingly.
  • Manage all people related processes and be alert to team talent and challenge them to meet personal development targets.
  • Project management and mobilisation of contracts. 
  • Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work.
  • IOSH qualification preferable, or working towards.

To find out more about the role and responsibilities of a Portfolio Manager at NJC, please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a full job description.

We have a fantastic opportunity to work for a prestigious London client and are looking to recruit a hard working and reliable Account Manager.

London, £35,000 - £45,000 (dependent upon experience)

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.

Responsibilities will include:

  • Responsibility for ensuring smooth and profitable running of numerous window cleaning contracts with mobile, site based and rope access teams
  • Full responsibility and accountability for managing the delivery of cleaning and support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner. Proactively manage the Public Realm and Estates team
  • Mobilising contracts where necessary and ensuring safe working practices throughout
  • Promoting and helping to develop site IT drop marking systems and all real time reporting
  • Create, brief and review site specific safety documentation and monitor / update site packs
  • Ensuring the safety, welfare and good performance of all staff reporting into you
  • Ensuring training is provided and all PPE logged, and inspections recorded
  • Recruitment, selection, management, and co-ordination of a strong and responsive team
  • Administer monthly payroll of reporting staff and deal with any queries promptly
  • Understanding and getting to know window cleaning elements of their buildings
  • Monitoring and achieving levels of window cleaning in line with the NJCs programme
  • Liaising with clients as and when required to form a strong working relationship
  • Clear management reporting on account aspects of the operation, with regular updates
  • Strong financial control of all contracts with account costs within budget and all invoicing, accurate and timely
  • Manage subcontractors and suppliers when required

About You – Skills and Experience:

  • At least 3 years’ experience working in the either; the window cleaning industry; cleaning industry; in a managerial role
  • High volume public realm experience
  • Working at height experience is essential
  • Experience leading and managing horizontal cleaning teams
  • IOSH qualification – preferable or working towards
  • Strong working knowledge of Microsoft Office Packages
  • Experience of working with CAFM systems
  • A quality driven leader of people, systems and service whose leadership and experience ensure the services are provided to the highest standard
  • Good attention to detail, communication and negotiation skills
  • In depth knowledge of budget control, the industry and Health & Safety

Salary and Benefits:

  • Up to £45,000 (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

CLEANING JOBS IN LONDON & SOUTHERN ENGLAND

NJC (Not Just Cleaning Ltd) is an independently owned Cleaning and Support Services company delivering sustainable, high quality, people-centric services to customers in London and Southern England. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

We have an ambitious business growth programme and wish to build upon our excellent industry reputation for delivering high quality cleaning and support service solutions, whilst consistently demonstrating a passion and eagerness to go the extra mile. To achieve this we need to attract and retain talented people, with a broad range of skills. With opportunities for growth and development from within there really hasn't been a better time to join our evolution.

Our cleaning jobs in London and Southern England are advertised on our website, as well as a number of online recruitment websites.

If you're interested in joining the NJC team then please fill out this Application Form and we will be sure to get back to you as soon as possible. If you have any questions, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.