Join our Team

We are looking to recruit a hard working and reliable Business Support Manager to work at our Head Offices in London.

London, £35,000 - £37,000 (dependent upon experience)

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

The   Business   Support   Manager   is   responsible   and   accountable   to   the   Operations  Director  for  the  development  and  delivery  of  NJCs  strategy  with  respect to Business Support. This includes all aspects of NJCs activities relating to  audit,  risk,  digital  delivery,  business  performance  and  business  support  activities. The position will have a start date of August 2021.

Your responsibilities will include:

  • Ensuring that the Business Support and Aspire Assist are structured to maximise efficiency and effectiveness
  • Meeting  business  requirements  and  ensure  relevant  departments  including  head office meet their reporting deadlines
  • Ensuring  all  company  policies  and  procedures  are  up  to  date  in line  with  business requirements
  • Implementation of new policies, procedures and processes
  • Developing  and  supporting  operational  managers  in  their  understanding  and  application of Business Support and processes
  • Development  and  implementation  of  all  end-to-end  Business  Support  processes
  • Manage and control departmental expenditure within agreed budgets
  • Responsible  for  the  relationship  between  NJC  and  Landsec  in  relation  to  the Aspire Assist Helpdesk
  • To build and seek future opportunities through this relationship
  • Providing  reports  and  attend  planned  and  ad  hoc  meetings  with  client  representatives as required
  • Ensuring any customer  interaction  with  Head  Office  is  an  excellent  experience and Business Support team are trained and have the necessary tools to ensure a good customer experience at all times
  • Managing   the   Business   Support   Assistant   Manager   and   Aspire   Assist   Helpdesk Supervisor to ensure that customer requests are acknowledged and dealt with efficiently
  • Driving changes  required  for  improvement with  the  software  systems  used by NJC
  • Monitoring  KPI’s,  standards  and  procedures  for  the  Business  Support  team  and ensuring that these are adhered to and reviewed
  • Working  with  databases  and  customer  service  software  packages  to improve processes
  • Ensuring  business  wide  communication  and  support to  the  overall  business is standardised and effective
  • Monitor  new  business  and  assist  in  the  preparation  of  new  business  activity

About you:

  • Proven  experience  managing  and  evolving a  Business  Support  Team or similar
  • Excellent communication skills at all levels and the ability to engage, mentor and coach
  • A flexible and adaptable approach with a can-do attitude with prioritisation skills and ability to meet deadlines
  • Ability to investigate and incorporate Data Driven Analysis
  • Leadership qualities and stakeholder management abilities
  • Comfortable with change and a willingness to question the status quo in an appropriate manner with an outlook to improve and grow
  • Experience working with, challenging and improving databases and customer service software packages e.g. Templa and Freshworks

Please send your application to This email address is being protected from spambots. You need JavaScript enabled to view it. - thank you.

·       Up to £45,000 (dependent upon experience)

·       Pension

·       28 days annual leave

·       Additional employee scheme and incentives

CLEANING JOBS IN LONDON & SOUTHERN ENGLAND

NJC (Not Just Cleaning Ltd) is an independently owned Cleaning and Support Services company delivering sustainable, high quality, people-centric services to customers in London and Southern England. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

We have an ambitious business growth programme and wish to build upon our excellent industry reputation for delivering high quality cleaning and support service solutions, whilst consistently demonstrating a passion and eagerness to go the extra mile. To achieve this we need to attract and retain talented people, with a broad range of skills. With opportunities for growth and development from within there really hasn't been a better time to join our evolution.

Our cleaning jobs in London and Southern England are advertised on our website, as well as a number of online recruitment websites.

If you're interested in joining the NJC team then please fill out this Application Form and we will be sure to get back to you as soon as possible. If you have any questions, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.