Join our Team

NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

Family values are at the heart of NJC, this, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our frontline teams.

The purpose of this role is to work with the Business Support Manager to monitor, regulate and improve the quality of data within the core systems across the business. Responsible for providing and producing executive reports and analysing the data to interrogate trends and analysis.

Your responsibilities will include:

  • You will manage the online analytics and work closely with the Business Support Manger
  • Regular reporting on the traffic as well as analysing the data and all aspects of data analysis being able to explain high level reports in detail
  • Responsibility for the development of visualisation techniques to provide meaningful insights
  • Enhancing insights by merging web analytics data with additional data sources
  • Pulling data with sophisticated analytics tools and reporting with strong stakeholder engagement
  • Provide reports, attend planned and ad hoc meetings with client representatives as required
  • Manage the Aspire Assist Helpdesk Supervisor to ensure that customer requests are acknowledged and dealt with efficiently
  • Maintaining existing data processes and protocols including data capture, analysis, search, reports and visualisation
  • Working with Service Partners to extend and develop current data analysis and capture methods
  • Providing first line support, including troubleshooting and training, on FreshWorks and additional informatics systems and processes to staff and customers
  • Interacting with Business Support Manager to resolve issues and contribute to ongoing systems development
  • Developing and maintaining appropriate operational procedures, documentation, and training material 

About You – Skills and Experience:

  • Proven web analytics experience such as Google Analytics and Adobe Analytics
  • Proven experience with investigating data
  • Commercial experience with visualisation, reporting tools such as Google Data Studio and Power BI
  • Demonstrable experience managing and evolving a Business Support Team or similar
  • Excellent communication skills at all levels
  • Prioritisation skills and ability to meet deadlines
  • Working with, challenging, improving databases and customer service software packages such as Templa and Freshworks
  • Highly competent in delivering presentations

Salary and Benefits:

  • £30,000 (dependent upon experience)
  • Pension
  • 28 days annual leave
  • Additional employee scheme and incentives

The purpose of this role is to work with the Business Support Manager to monitor, regulate and improve the quality of data within the core systems across the business. Responsible for providing and producing executive reports and analysing the data to interrogate trends and analysis.

CLEANING JOBS IN LONDON & SOUTHERN ENGLAND

NJC (Not Just Cleaning Ltd) is an independently owned Cleaning and Support Services company delivering sustainable, high quality, people-centric services to customers in London and Southern England. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

We have an ambitious business growth programme and wish to build upon our excellent industry reputation for delivering high quality cleaning and support service solutions, whilst consistently demonstrating a passion and eagerness to go the extra mile. To achieve this we need to attract and retain talented people, with a broad range of skills. With opportunities for growth and development from within there really hasn't been a better time to join our evolution.

Our cleaning jobs in London and Southern England are advertised on our website, as well as a number of online recruitment websites.

If you're interested in joining the NJC team then please fill out this Application Form and we will be sure to get back to you as soon as possible. If you have any questions, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.