Cleaning Jobs in London & the South

We are looking for an experienced Help Desk Supervisor to join our rapidly growing Help Desk Team in London. 

If you have industry and supervisory experience, we would be pleased to hear from you. 

Main Duties: 

  • To work in partnership with stakeholders to ensure the appropriate support is available.
  • To prepare weekly / monthly / quarterly reports, scheduled and ad-hoc.
  • Monitor and review the Helpdesk working practices to ensure the Service Level Agreements with stakeholders meet their needs within the resources available.
  • To contribute to the review of the Helpdesk to ensure that the service continues to be efficient and effective and takes into account changing service levels, priorities, policy changes and technological developments.
  • To manage fluctuations in demand within the resources available including responding to urgent requests. This will require managing and resolving conflicting stakeholder needs.
  • Demonstrate all systems, web-based products and daily responsibilities to existing and new clients as appropriate.
  • Proactively deputises all core activities undertaken by the Helpdesk Manager during their absence where appropriate.
  • To report on the provision of the Helpdesk services including performance against target and recommendations for improvement.
  • Plan the Helpdesk shift rota & make cover arrangements within available resources for periods where the desk is exposed.
  • Keep records of Helpdesk Administrators annual leave, sickness & TOIL Approve/decline annual leave within the helpdesk parameters.
  • Support the Helpdesk Manager in implementing new processes & service delivery throughout the Helpdesk Administrators.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your role within the organisation and the overall business objectives.

Candidates will have had previous experience in a Help Desk role and the salary is positioned to attract talented people, with a benefits package to match. To find out more and obtain a full job description, please email This email address is being protected from spambots. You need JavaScript enabled to view it..


NJC (Not Just Cleaning Ltd) is an independently owned Cleaning and Support Services company delivering sustainable, high quality, people-centric services to customers in London and Southern England. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.

We have an ambitious business growth programme and wish to build upon our excellent industry reputation for delivering high quality cleaning and support service solutions, whilst consistently demonstrating a passion and eagerness to go the extra mile. To achieve this we need to attract and retain talented people, with a broad range of skills. With opportunities for growth and development from within there really hasn't been a better time to join our evolution.

Our cleaning jobs in London and Southern England are advertised on our website, as well as a number of online recruitment websites.

If you're interested in joining the NJC team then please fill out this Application Form and we will be sure to get back to you as soon as possible. If you have any questions, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.