Latest News

Pancake Race Win at London Bridge City

Congratulations to NJC Estate Cleaning team member, Tiago Monteiro, who was part of the winning team at the London Bridge City (LBC) "Flipping Marvellous Pancake Race" on 13th February.

Tiago joined Michael Moore from LBC Estates and Chris from Optimum Group Services in the LBC team .

The event was a lot of fun and a huge success, raising £3,400 for London Bubble Theatre and the Mayor's Fund for London.

 

Image shows Tiago (centre), Michael and Chris after winning the race.

Peter Saunders joins NJC

Peter Saunders has joined NJC  as Business Development Manager.

With 28 years of sales experience in the cleaning industry, most recently with Mitie as Senior Solutions Manager, Peter has considerable experience of winning contracts and has seen many changes in the way that clients procure.

Speaking about his new role he said: “I am delighted to have joined NJC and look forward to playing a significant part in its continued growth and success.”

Bruce Herbst joins NJC

NJC has announced that Bruce Herbst has joined the business as Operations Director.

Bruce has over 15 years’ senior management experience across the FM, hospitality and healthcare sectors, most recently as Regional Manager with 14forty. His unwavering focus on quality, continuous professional development and delivering safe compliant, customer focused services is evidenced by consistent, sustainable growth and high levels of employee satisfaction and retention.

Confirming his excitement with his new challenge, Bruce said: “In a competitive marketplace, NJC is refreshingly unique. Having already witnessed the NJC DNA at first hand, I am delighted to be joining a dynamic, people centric business that invests in technology and puts the customer at the centre of everything.”

NJC Gratitude Award

Congratulations to Ana-Maria Coroian, cleaning operative at 24 Southwark Bridge Road, for receiving an NJC Gratitude Award.

Ana-Maria was praised by one of the building tenants for her diligence and professional attitude towards her work.
Denise Parkes, FM at Boyer commented: “A senior member of staff approached me yesterday and asked me to pass on his compliments to your current cleaner. He was most impressed by how thoroughly she carried out her duties and how diligently she worked. I hope that you can pass on these comments: I know what a difference good feedback can make to an employee, especially in a world where people are so quick to criticise.”

As Ana-Maria works as the only cleaning operative on site it is extremely important that the work she does is of the highest standard and that she has a good relationship with the LandSec building manager and the security team.

NJC wins with BNP Paribas

NJC has announced its contract win with BNP Paribas, one of the world’s leading property management companies. The 3 year contract covers One Creechurch Place, which comprises 272,500 sq ft of high quality office accommodation over 17 floors. NJC will self-deliver cleaning of the internal common areas, the building exterior and the surrounding estate.

Matt Hammond, General Manager BNP Paribas Real Estate commented: “We were impressed by NJC’s service reputation, passion and technology, and the innovations that they presented to support the efficient operation of this key new building.”

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, which builds on our strength in major London buildings. We look forward to delivering the high quality services required to support major brands and to developing our services as the new tenants move in.”

It has been a a strong couple of months for NJC, who were delighted to win the 2017 Innovation in Service Delivery Award at the BNP Paribas Supplier Forum in December.

Congratulations to Landsec Aspire Player of the Month Award Winners

Mohamed Jalloh and Alfredo Santa Matos of the NJC team at New Street Square have been recognised with Landsec Aspire Player of the Month awards.

Polite and courteous to customers and colleagues alike, both Mohamed and Alfredo have become key parts of the team at New Street Square. Fellow Aspire member Colin Harvey of NG Bailey, commented “they are the type of people who are always willing to help and to go above the line of duty when necessary.”

They demonstrated this recently on Saturday 7th October when the site experienced serious flooding in the basement area. As well as presenting a threat to equipment and the building, this incident would have been especially problematic as NG Bailey staff were onsite to carry out building testing. Because of the water, they were unable to gain access to critical areas.
Thanks to the efforts of Mohamed and Alfredo, however, the leak was controlled quickly and they worked with other team members to limit the damage caused by the flooding. Once this was done, they were able to clean up the area so that the building testing could be completed.

Well done to Mohamed and Alfredo on your award win, and for demonstrating the NJC DNA!

Innovation Award at BNP Paribas Supplier Forum

NJC was delighted to win the 2017 Innovation in Service Delivery Award at the BNP Paribas Supplier Forum on 5th December.

NJC won the award for its innovative waste service at St James’s in London. This has waste stream segregation at its core, operated with an emissions free collection fleet and has led to a significant increase in recycling rates. NJC collects from restaurants, coffee shops and a nightclub, supporting an improvement in the local environment as waste is no longer left outside on the streets.

Operations Manager for Cicchetti Restaurant, Jermyn Street, commented:
“Switching to NJC has not only proved cheaper but it’s helped to remove waste bags from the streets, reduce emissions and improve the appearance of Jermyn Street.”

Paul Crilly, Managing Director NJC commented: “We are delighted to receive this award, which is recognition of NJC’s approach to continuous improvement and relentlessly looking for service improvements to support our customers.”

The awards, which took place in the City of London, were held to celebrate and recognise the performance and achievements of BNP Paribas Real Estate’s service partners.

Congratulations to the NJC team at Nova, Victoria

Nova is a mixed use development delivering world class offices, contemporary apartments and some of London’s most exciting eateries.

Four members of the NJC team at Nova have recently been awarded NJC Gratitude Awards for their continued hard work. Mayra Lucano, Simona Toma, Signija Bondare and Maria Neste were complimented by Landsec Residential Operations Manager Jenny Harper, who said:

“I just wanted to say, I have been nothing but impressed by the team you have in place with us at Nova thus far. The ladies are very friendly and working well with our other service providers.”

Image shows Kevin Wilson, NJC Portfolio Manager, with the award winners.

 

NJC Business Wins

It’s been a busy time at NJC and we are delighted to announce a number of business wins.

St Martins Management, a leading property development, investment and asset management company, awarded NJC a 3 year contract covering office cleaning, window cleaning, washroom services and specialist deep cleaning at their headquarters in London Bridge City. We have already developed a good working relationship with our customer, who has told us that they are very pleased with the cleaning service and are happy that requested changes to some cleaning processes have been implemented immediately. We look forward to further building our relationship and continuing to demonstrate the NJC DNA.

Britannia Pharmaceuticals, based in Green Park, Reading, has appointed NJC to carry out daily office cleaning, hard floor cleaning, carpet cleaning and window cleaning. NJC was selected as the customer was pleased with the standard of the work we carry out in the landlord/public areas of the building.

PIRC (Pensions & Investment Research Consultants Ltd), Europe’s largest independent corporate governance and shareholder advisory consultancy, has appointed NJC to provide daily office cleaning at its offices at Exchange Tower, Canary Wharf. NJC was recommended by the building landlord, as a result of the work that is carried out in the common areas of the building.

Congratulations to everyone involved in winning this new business and ensuring high standards of service delivery and customer focus.

Audits well that ends well – NJC moves to the new ISO standards with zero non-conformities

NJC has been successfully accredited to the 2015 versions of the ISO 9001 and 14001 standards, a year before the deadline for transition, following an audit with zero non-conformities.

The ISO 9001 Quality Management and ISO 14001 Environmental Management standards are reviewed and updated every five years, to ensure that they address the current needs of organisations. When these changes occur, accredited organisations need to ‘transition’ by being audited against all of the new and changed requirements. In preparation for the transition, NJC updated its core procedures, reviewed its position in the marketplace and ensured that its processes empowered it in delivering services to existing and prospective customers.

A transition audit is more demanding than a regular surveillance audit, as everything is open for inspection. Our auditors, BM Trada, spent a number of days in the head office, reviewing our new and updated processes. In addition, a site audit was carried out at our operations at the Nova building, Victoria, an iconic location reflective of the full scope of our integrated services across general cleaning, window cleaning, estate cleaning and waste management for Landsec.

Paul Crilly, Managing Director NJC commented:

“We are delighted that NJC has moved to the new ISO standards with zero non-conformities. We recognise that continual improvement is called that for a reason and we are not prepared to rest on our laurels, as there are always ways to work smarter. One current improvement project is to improve the skills and knowledge of our staff at all levels, with internal and external training. 

We are also working on simplifying our risk assessment and method statement, mirroring the improved clarity of the 2015 standards and striving to ensure that all NJC activities are receiving the full benefit of our management systems.”

NJC Gratitude Awards

Congratulations to two of our colleagues at 30 Old Bailey for receiving NJC Gratitude Awards.

Carol Wright and Erika Halapi were praised by LandSec Building Manager Ben Thomson who said:

“I just want to say that I think Carol and Erika are fantastic! Friendly, helpful and brighten up the office!“

 

Image shows NJC Service Support Manager Despina Duzi presenting Carol and Erika with their awards.

NJC and the Real Living Wage

For NJC, embarking upon the Living Wage in 2014 was a natural extension of our family heritage and our values. Our company is Not Just Cleaning and our employees are Not Just Cleaners, and because our employees protect the image of leading organisations in the UK, they deserve to be paid a fair and appropriate wage.

Given that the ambitions for our business are founded upon strong pastoral commitments, within which we recognise the criticality of our colleagues, it is only right that sustainable employment should be demonstrably at the heart of our service. In addition, we are convinced that there is considerable evidence that in return for fair pay, employees reward their employer with increased loyalty and increased engagement.

NJC is a Recognised Service Provider working with the Living Wage Foundation and promotes the Real Living Wage, based on the real cost of living. We submit a Living Wage bid alongside every market rate submittal to all our prospective and current clients, so they always have the choice to implement the Living Wage at the point of tender. We believe the clear business benefits of the Real Living Wage are: 

  • It supports our Employer of Choice initiatives.
  • It enhances staff retention and reduces recruitment associated overhead costs.
  • It is a positive contributor to employee morale, motivation and engagement.
  • It has a positive productivity impact.
  • It drives us to constantly develop our service propositions, utilising flexible working practises and innovative technologies.

We believe that organisations who have Recognised Service Provider ambitions may be put off by a lack of understanding of the process to follow and by a perception that the cost is prohibitive. Our experience is that neither should be a barrier to participation and we are committed to supporting the conversion of as many like-minded service providers as possible to join us on the Living Wage journey. The end result of a highly motivated, highly productive, engaged and appropriately rewarded service support organisation must be celebrated.

Paul Crilly, Managing Director, NJC

 

Image shows the NJC Business Support Team

The Real Living Wage in Action at NJC

A significant drop in staff turnover, a loyal and motivated team with higher calibre members, and a superior quality service. These are some of the benefits which one of NJC’s customers has experienced since upgrading to the Real Living Wage on 1st August 2017.

The difference the increase has made to the 20 employees has been significant and everyone was very pleased. Supervisor Joyce comments: “I think everyone is pleased with the increase to the Real Living Wage and in my opinion if everyone feels that they are appreciated and well looked after, then the standards are better and the work environment is more pleasant. As a supervisor, I think it makes my job easier because I can demand good performance and people feel motivated to deliver.”

Day Janitor, Seliatu, commented: “The increase has made a big difference to me and my family and I feel much more settled in my role and I intend to continue to work here.”

Paul Crilly, Managing Director NJC added: “There is growing evidence that in return for fair pay, employees reward their employer with increased loyalty, engagement and commitment to deliver a high quality service. NJC promotes the Real Living Wage in all its service offers and is a Recognised Service Provider working with the Living Wage Foundation. ”

Congratulations to Ahmed Ali, NJC Post Room Manager

Congratulations to Ahmed Ali, NJC Post Room Manager at Landsec in Victoria for receiving an NJC Gratitude Award.

Ahmed was given the compliment below by one of the tenant companies at 80 Victoria Street, for the great service he provides.

“Since Ahmed started, he has been very willing to learn about what our company needs from himself and his team, regarding our quarterly reviews and the way we work as a company.

I can’t count how many times I have received a phone call from Ahmed about our couriers leaving parcels in the loading bay, and offering to deliver them to our floor. As an example, yesterday, we had a really unhelpful and arrogant delivery driver who didn’t want to deliver an order of 50 boxes of paper to us and he didn’t have a trolley! Ahmed saw him in the loading bay and instantly took action. He got a large trolley from the post room, loaded up the paper, brought it to the room where I needed it, unloaded the trolley and handed me the boxes while I put them away. I was really grateful to Ahmed and thanked him, but I wanted to let everyone know that we appreciate everything he does, and I know that he will continue to do.”

Well done Ahmed for consistently demonstrating the NJCDNA and going the extra mile to support our customers.

Picture shows Ahmed receiving his gratitude award from NJC Portfolio Manager Charles Walden.

World Mental Health Day 10th October

The World Health Organisation recognises the 10th October each year as World Mental Health Day, and this year’s theme is mental health in the workplace.

With depression now the leading cause of ill health and disability worldwide, increasing awareness of mental health is vital. According to the UK Chief Medical Officer, poor mental health is one of the biggest issues in the workplace today, causing over 70 million working days to be lost each year. This includes everything from the most commonly experienced symptoms of stress and anxiety, right through to more complex mental health conditions, such as depression, bipolar disorder and obsessive compulsive disorder.

World Mental Health day this year aims to increase awareness of the problem. It’s not about becoming an expert in mental health but spotting the signs that something might be wrong. This allows problems to be addressed before they become severe, and ensures that employees are supported when issues do emerge.

NJC is pleased to support the Mental Health Foundation and more information can be found at https://www.mentalhealth.org.uk/campaigns/world-mental-health-day

Congratulations to the NJC team at Cardinal Place

The commitment and hard work of the NJC team at Cardinal Place has been recognised in a message from the Landsec Operations Manager:

“Following our monthly meeting with the on-site team earlier today, I just wanted to drop you a note to let you know what an absolute pleasure it is to work in partnership with NJC at Cardinal Place.

The positive spirit in which the team carries out daily tasks, assists with ad hoc requests and their general willingness to help with anything that comes their way is commendable and something I do not think I have come across in any of my buildings in all my years at Landsec.

Their strong work ethic is something we can all aspire to and it does not go unnoticed: our customers regularly comment on the friendliness and cleanliness of the common areas, which can be challenging at times, but the team gets it spot on nearly all of the time.

I have thanked the team for their efforts and hard work in the meeting today but wanted to make sure this positive message reaches all levels within LandSec and NJC, to ensure the team know how invaluable they are to us.”

Well done to all team members in receiving this fantastic endorsement!

Congratulations to NJC Three Peaks Team

This weekend, four NJC colleagues completed the Aspire National Three Peaks Challenge, raising money for The Honeypot Children’s Charity.

Craig Beswick, Robbie Almond, Francisca Cumbicus and Nicky Rifat climbed the highest mountains in England, Scotland and Wales within 24 hours, being driven from the foot of one mountain to the next.

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NJC Gratitude Award for Andrius Fomkinas

Congratulations to Andrius Fomkinas, who works on the Landsec contract at The Zig Zag Building, for receiving an NJC Gratitude Award.

Andrius was complimented by the reception supervisor at the building who said “Andrius is doing an amazing job at the reception, always going the extra mile and not leaving until the job is done. He really pays attention to how he cleans and the standards that we are expecting. He is definitely a superb addition to the Zig Zag family.”

The picture show Andrius receiving his award from Irina Croitoru, Service Support Manager.

NJC Deep Cleans Student Accommodation for University Partnership Programme

The NJC specialist cleaning team has completed a cleaning programme of 1600 student bedrooms, bathrooms, kitchens, lounges, landings and stairwells, covering 4 separate halls of residence at the University of Reading.

The halls posed different operational challenges, due to their varying age, room specification and building layout. The bathrooms, in particular, required restoration work including the removal of limescale. The most modern hall was the least challenging, due to the modern finish of all the accommodation and the age of the block, but close attention to detail was still required as it is easier to spot areas that have been missed.

The client was extremely pleased with the results and that everything was completed within the agreed schedule.

Geoff Medhurst, Head of Specialist Cleaning, NJC commented: “Thanks to the hard work and dedication of the whole team, the project was completed on time and in full within 7 days, making the bedrooms and living areas ready for the arrival of the new students.“

NJC’s Adrienne Bodo wins Player of the Month Award

Adrienne Bodo, who works on the Landsec contract at 80 Victoria Street, Cardinal Place, has won an Aspire Player of the Month Award in Excellence.

Adrienne works tirelessly to keep the first floor of the site looking spotless, always doing this with a smile and a calm, professional attitude. She is a great contributor to the team, delivering excellent customer service and is always enthusiastic about her role.

Adrienne was nominated by LandSec General Manager Andrew Slatter, who commented “she is professional from start to finish”.

Well done Adrienne!

Contact NJC

Our team are here to help with any questions, and to show where NJC can add real value to your colleague and customer experience, so why not get in touch.

Telephone: 0118 944 8111

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