NJC has been successfully accredited to the 2015 versions of the ISO 9001 and 14001 standards, a year before the deadline for transition, following an audit with zero non-conformities.
The ISO 9001 Quality Management and ISO 14001 Environmental Management standards are reviewed and updated every five years, to ensure that they address the current needs of organisations. When these changes occur, accredited organisations need to ‘transition’ by being audited against all of the new and changed requirements. In preparation for the transition, NJC updated its core procedures, reviewed its position in the marketplace and ensured that its processes empowered it in delivering services to existing and prospective customers.
A transition audit is more demanding than a regular surveillance audit, as everything is open for inspection. Our auditors, BM Trada, spent a number of days in the head office, reviewing our new and updated processes. In addition, a site audit was carried out at our operations at the Nova building, Victoria, an iconic location reflective of the full scope of our integrated services across general cleaning, window cleaning, estate cleaning and waste management for Landsec.
Paul Crilly, Managing Director NJC commented:
“We are delighted that NJC has moved to the new ISO standards with zero non-conformities. We recognise that continual improvement is called that for a reason and we are not prepared to rest on our laurels, as there are always ways to work smarter. One current improvement project is to improve the skills and knowledge of our staff at all levels, with internal and external training.
We are also working on simplifying our risk assessment and method statement, mirroring the improved clarity of the 2015 standards and striving to ensure that all NJC activities are receiving the full benefit of our management systems.”