My name is Wayne Smith and I am Service Director Vertical. I have worked for the company for 18 years, starting out as a weekend operative. During that time I have had the opportunity to work closely with the owners, to learn the NJC DNA first hand, and to progress into roles of increasing responsibility.
What does your role involve?
As the Service Director, I have a team of managers who support me in managing all the NJC vertical cleaning activities. This includes all window cleaning services, rope access (abseiling) work and exterior building cleaning/ maintenance. Customer service is at the forefront of our service activities and my other key priority is looking after and developing my team.
What’s your favourite thing about your job?
I have two favourite parts to my job: helping to find access solutions to problem areas and secondly getting the opportunity to work with clients and architects on access strategies at the design stage of new developments.
What are the biggest benefits you bring to your customers?
The NJC can-do attitude and giving customers solutions to their access problems, together with the reassurance that we have a zero tolerance to harm and drive a positive health and safety culture throughout the business. Working at height has risks and it is all about following the rules and procedures to ensure we all stay safe.
What is the most challenging aspect of what you do?
Meeting the ever-changing demand of clients and the expectations they have. As time has gone on, specifications have got more detailed, and knowing that the solution for one client isn’t always the same for another, makes for a challenging situation. It’s just as important to build relationships and develop trust as it is to deliver on the promise of service.
Being a challenge isn’t necessarily a bad thing as this allows us to keep on our toes and at the forefront of our service and innovation.
In 2020, we’ll all be talking about?
Our success at becoming the market leaders in the vertical industry, and how we can improve on the robotic equipment available on the market, to help reduce the risk to individuals when working at height.
Where will we find you when you are not at work?
Spending time with my family and friends, and on a golf course whenever the opportunity is there!