When a defect within a light feature meant that the escalators at 80 Victoria Street in London had to be closed, the Landsec Operations Manager immediately contacted the NJC team to see if they could help. The light feature is above the escalators, making access to it difficult, and having to close the escalators caused inconvenience to the building users.
The NJC team quickly reviewed the access equipment available across the contact and recommended the best approach. Early the next morning the team set up the equipment and provided access for the engineer to repair the light fitting. The building security team provided access control while the work was completed.
The prompt action by the NJC team minimised the disruption to the building users and was a great example of going the extra mile for our clients.
Well done to everyone involved in demonstrating the NJC DNA!