NJC is delighted to have been awarded the contract to provide the Landsec Aspire Assist Helpdesk service, following a tender process.
NJC is a long-term partner of Landsec and we are evolving the helpdesk service to focus on customer experience, with a single point of contact to access a variety of new services, information and support. The Aspire Assist Helpdesk, which went live on 1st April, supports over 40 buildings in Central London, managing service requests to 15 service providers, 24/7.
Innovative technology is being utilised to provide multiple communication platforms and all customer contact streams, from raising a helpdesk call, accessing documents or requesting concierge services have been consolidated into a single hub.
Ian Burr, Head of Property Management, Landsec said: “NJC demonstrated a real enthusiasm to assist us in evolving the helpdesk into a collaborative knowledge centre, as well as driving positive change and creating amazing experiences for our customers.”
Paul Crilly, Managing Director, NJC commented: “I am delighted that both our drive and acumen to provide next generation Customer Service Centre technology and support services has been recognised by Landsec and we look forward to delivering customer service excellence.”