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NJC mobilises Landsec Aspire Assist Helpdesk

NJC is delighted to have been awarded the contract to provide the Landsec Aspire Assist Helpdesk service, following a tender process.

NJC is a long-term partner of Landsec and we are evolving the helpdesk service to focus on customer experience, with a single point of contact to access a variety of new services, information and support. The Aspire Assist Helpdesk, which went live on 1st April, supports over 40 buildings in Central London, managing service requests to 15 service providers, 24/7.

Innovative technology is being utilised to provide multiple communication platforms and all customer contact streams, from raising a helpdesk call, accessing documents or requesting concierge services have been consolidated into a single hub.

Ian Burr, Head of Property Management, Landsec said: “NJC demonstrated a real enthusiasm to assist us in evolving the helpdesk into a collaborative knowledge centre, as well as driving positive change and creating amazing experiences for our customers.”

Paul Crilly, Managing Director, NJC commented: “I am delighted that both our drive and acumen to provide next generation Customer Service Centre technology and support services has been recognised by Landsec and we look forward to delivering customer service excellence.”

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Our team are here to help with any questions, and to show where NJC can add real value to your colleague and customer experience, so why not get in touch.

Telephone: 0118 944 8111

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6. I NEED MORE INFORMATION – CAN YOU HELP?

For more information please read our Privacy Policy.

Alternatively, please contact our Data Protection Officer, Angela Roke by telephone on 0118 944 8111, E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or by post at NJC 70 Victoria Street, London, SW1E 6SQ.

 

DATA PROTECTION POLICY

For more information, please read our Data Protection Policy, which sets out our rules on data protection and the legal conditions that must be satisfied in relation to the obtaining, handling, processing, storage, transportation and destruction of personal information.

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