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BRIDGE Builder Award for Michael

Congratulations to Michael Jorge Payano Bonilla from the NJC team at London Bridge City (LBC) for receiving the February 2021 BRIDGE Builder Award.

Michael was nominated by the BRIDGE Community, the collaboration between all LBC service partners, for displaying the BRIDGE Vision and Values. His nomination said:

“Michael is easily one of the hardest working cleaners I see out on the estate. I see him often during the working day, all across the estate, and he is always politely and diligently going about his business. He is easily the most visible of the cleaning team, and it doesn’t matter where I am on the estate, he seems to be there. More than that though, Michael is a very quiet, unassuming cleaner, and I feel that due to this, he can very easily be missed or overlooked sometimes. I feel that this is doing him a disservice, as he goes about his day with minimum fuss and fanfare. Michael personifies this attitude, quietly going about his business in a diligent and professional manner, unassuming and without fuss.”

Picture show Michael with NJC Regional Director, Russell Southern

5 minutes with Juan Camara

My name is Juan Camara, I am Specialist Services Director at NJC, covering all Specialist Cleaning and Covid-Secure services across the business.

I have more than 20 years of experience in specialist cleaning services, including data centre cleaning, IT hygiene, specialist stone maintenance, carpet and upholstery deep cleaning and many other bespoke services.

The word specialist is all too often applied to non-specialist tasks and my priority is that highly developed core skills training is at the heart of delivering service excellence, supported by operational leadership and developing high performing teams.

What does your role involve?

My role revolves around understanding our customers’ needs, both technically and organisationally and ensuring we have a solution to meet these needs, or, as has been the case during Covid-19, working with colleagues, to develop safe, robust, specialist service solutions. Therefore, customer engagement is a large part of my role.

Invariably our activities involve working at non-core times or reacting quickly to a customer request and good communication and organisational skills are critical to our role. My main objective is to ensure that our customers receive an excellent service, in terms of the quality of service, communications, and ultimately reduced downtime.

Specialist Services are provided by a fabulous NJC team, that is constantly striving to be the best. We are extremely committed to our roles and are always willing to learn, coach and support each other. I provide direction and expertise to the team by promoting NJC strategies, best business practices and embracing new methodologies so we are at the forefront of the industry.

What has been your experience of working throughout the Covid-19 pandemic?

It has been challenging adapting the business to the Covid-19 cleanliness and decontamination demands. We needed to disperse our teams quickly to ensure they were safe, whilst meeting the evolving needs of our customers throughout the crisis. The wellbeing and especially the mental health of our team members is very important, and I ensure that I regularly catch up with each of them and provide support.

Our cleaning regimes have changed from the removal of dirt and debris to a two-stage disinfection process, to help stop the spread of Coronavirus in the workplace. Many of our customers require enhanced deep cleaning, particularly of high touch point surfaces, to help keep their building safe. We have responded very quickly to suspected and confirmed cases of Covid-19 in our customers’ buildings, providing specialist disinfection services, including Electrostatic Spraying.

We are now seeing the development of new working practices, processes and procedures that address the long-term sustainability of Pandemic Secure cleaning services.

What is your favourite thing about your job?

I love working in such an energetic, positive, and creative team. Together, we work to continuously improve our services for our customers, and it is extremely rewarding to see their engagement increase because of all our hard work.

Key to this, is understanding the issues that affect successful collaboration, solving these and providing colleagues with a clear direction.

What do you anticipate will be the greatest lasting change to commercial cleaning and support services as a result of the pandemic?

A change of perspective to the value of cleaning services. Regular, thorough cleaning will be regarded as much more important than pre-pandemic, as it plays a vital role in reducing the transmission of Covid-19 and other serious viruses. This includes increasing the frequency of cleaning and paying attention to all surfaces, but especially ones that are touched frequently.

As a minimum, frequently touched surfaces should be thoroughly cleaned twice a day, and one of these should be at the beginning or the end of the working day. Cleaning should be more frequent depending on the number of people using the space, particularly where they are entering and exiting the setting, and is particularly important in bathrooms and communal areas. Reducing clutter and removing unnecessary items helps to make cleaning easier and more efficient.

Evidence-based cleaning will remain important, providing confidence for employees and visitors that workplaces are safe and hygienic.

What is the most challenging aspect of what you do?

The ability to be flexible and adapt to the new demands that are presented is the greatest challenge, and we have worked hard to quickly reshape our business to fit the emerging customer needs.

My main objective is to streamline our service for our customers, ensuring they are contacted at a time that is convenient for them to arrange PPMs or ad-hoc jobs. This ultimately increases customer engagement.

In 2022, we’ll all be talking about?

Having returned to a safe and hygienic workplace that may have changed due to industry or organisational developments, we will be continuing to focus on innovation and flexibility. This will ensure our services are as effective and efficient as they can be, and key to this will be the alignment of Pandemic Secure services with other Workspace service lines.

Where will we find you when you are not at work?

Spending quality time with my family, walking my dog, reading books, gardening, and cooking.

NJC moves to Zero Emissions Fleet

As we continue our move to an emissions free fleet, we welcome the latest addition with the delivery of an electric Renault Kangoo. It has zero engine noise, no emissions, is easy to charge and has ultra-low running costs.

We are replacing vehicles every month over a year, when our fleet will be emissions free.

Government statistics indicate that there are approximately 2.4 million licensed business owned vans and that 96% diesel powered. Ultra low emission vehicles (ULEVs) make up less than 0.5% of the UK’s van stock, although the number is increasing.

We’re proud to be contributing to the reduction in the UK’s carbon emissions.

Move government data on UK van ownership and use can be found here

NJC supports The Passage

Well done to all of our NJC colleagues who have supported The Passage charity by raising funds or making donations.

The Passage, based in Victoria, helps homeless people to transform their lives. It is the UK’s largest centre for homeless and insecurely housed people, and not only offers immediate help and longer-term support, but also provides and develops a wide range of value-led support services, including innovative accommodation projects.

Charles Walden, Senior Portfolio Manager, NJC, was presented with a certificate of recognition by the charity last week, for the recent funds raised.

The real Living Wage 2020

For NJC, embarking upon the Living Wage in 2014 was a natural extension of our family heritage and our values. Our company is Not Just Cleaning and our employees are Not Just Cleaners, and because our employees protect the image of leading organisations in the UK they deserve to be paid a fair and appropriate wage.

During 2020, our cleaners have never been more important, helping to keep us and our customers safe from Covid-19. Many of our colleagues have worked throughout the pandemic, diligently carrying out enhanced cleaning regimes and providing specialist coronavirus cleaning and disinfection as required. Their relentless attention to detail and willingness to go ‘extra mile’ through demonstrating the NJC DNA, have helped our customers’ employees feel more confident about returning to their workplaces.

We have always recognised the criticality of our colleagues and it is only right that sustainable employment should be demonstrably at the heart of our service. In addition, we are convinced that there is considerable evidence that in return for fair pay, employees reward their employer with increased loyalty and increased engagement.

NJC is a Recognised Service Provider working with the Living Wage Foundation and promotes the real Living Wage, based on the real cost of living. We submit a Living Wage bid alongside every market rate submittal to all our prospective and current clients, so they always have the choice to implement the Living Wage at the point of tender. We believe the clear business benefits of the real Living Wage are:
• It supports our Employer of Choice initiatives.
• It enhances staff retention and reduces recruitment costs.
• It is a positive contributor to employee morale, motivation and engagement.
• It has a positive productivity impact.
• It drives us to constantly develop our service propositions, utilising flexible working practises and innovative technologies.

NJC’s highly motivated, highly productive, engaged front line colleagues deserve to be thanked and celebrated!

NJC awarded Gold EcoVadis Medal

We are delighted to announce that NJC has been awarded a Gold EcoVadis medal, following our recent sustainability assessment. EcoVadis is a sustainability ratings provider and tens of thousands of companies partner with them to collaborate on sustainability with a common platform, universal scorecard, benchmarks and performance improvement tools. Their assessment reflects the quality of NJC’s sustainability management system with the Gold medal being a significant achievement for a medium sized company.

NJC’s assessment was undertaken as part of one of our financial customer’s sustainability initiative, as the supply chain is the most powerful level for sustainability impact. The assessment covers the 4 areas of Environment, Labour and Human Rights, Ethics and Sustainable Procurement, with evidence submitted to prove performance in each category.

Paul Crilly, Managing Director commented: “NJC’s responsibility to our people, the planet and the communities we serve is the top priority in our sustainable business model. We are proud to have been recognised in the top 5% of all companies that EcoVadis has assessed, and aim to continue to improve our performance.”

NJC joins Investors in People Wellbeing working group

As long term supporters of the Investor in People values, we are delighted to announce that over the next few months NJC will be part of a small cohort of companies working with Investors in People to shape future Wellbeing programmes. COVID-19 is not disappearing anytime soon, and with people still working from home or uneasy at going back into work there has not been a better time to ensure Wellbeing continues to be a focus within our organisation.

We will be examining our strategy, exchanging ideas with other organisations and ultimately implementing the next steps for NJC. As the programme continues, there may be opportunities for employees to get involved at the various stages. 

Angela Roke, HR Director commented: “At NJC, our people are our business, as they enable us to be the best at what we do. In these difficult times, investing in health and wellbeing is more important than ever, and we want to ensure we have a best in class approach, and can measure its impact in achieving our goals.”

NJC wins with McCann Worldgroup

We're delighted to announce our contract win with McCann Worldgroup, a leading global marketing services company. The 3 year contract is for McCann Worldgroup’s new office at 135 Bishopsgate, the former Royal Bank of Scotland building in London and covers daily cleaning, and specialist cleaning in preparation for office occupancy.

McCann Worldgroup is relocating 10 of its agencies to the site to support a more collaborative approach and supplier partnership was an important criteria in the competitive tender process. 

Lucy d'Eyncourt-Harvey, Building Operations Director McCann Worldgroup commented: “We are delighted to have appointed NJC as our cleaning supplier and are excited to be moving into our new workplace. Integration for our agencies was a key driver for the move, and our cleaning partner is a key element of our ‘one team’ approach. NJC’s experience and engagement strategy were key elements of their selection. They have been instrumental in our Covid-secure return to office preparations.”   

Paul Crilly, Managing Director NJC commented: “NJC is delighted to have been awarded the cleaning contract with McCann Worldgroup. The high quality fit-out compels the attention to detail inherent in the NJC DNA, and our customer focused service is designed to maximise the occupier and guest experience.”

NJC wins with Ballymore at Wardian

NJC is delighted to announce its contract win with Ballymore, the leading property developer. The contract covers Wardian, the prestigious residential development in the centre of London’s financial district, combining modern architecture and innovative landscaping.

NJC is delivering all cleaning services at the 50 and 55 storey towers, commensurate with Wardian setting new standards in high-rise living. Current services include low level window and façade cleaning, estate cleaning, and cleaning of all common areas including the grand lobby, pool, gym, restaurant and sky garden.

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, building on our work with Ballymore at their other developments. NJC works very closely with the Ballymore teams to understand the uniqueness of each building, using our expertise to develop protocols which ensure the highest standards of cleaning, hygiene and customer service.”

NJC supports Petit Miracles Charity

As part of NJC’s social value commitments at 245 Hammersmith Road, London, we were introduced by the BNP Paribas Real Estate General Manager to the local charity Petit Miracles.

Petit Miracles gives people and furniture a second chance, by the provision of training and work experience in furniture restoration, interior design and basic DIY, helping people to get back into work. Bespoke furniture is made from salvaged, antique and vintage pieces, and sold in a shop and online.

The shop in the West 12 Shopping Centre in Shepherds Bush required a deep clean following its Coronavirus shut down, to ensure that staff and customers could be welcomed back into a safe and hygienic environment. A number of the NJC team gave up their Saturday morning to clean the store, which the charity were very grateful for.

Elisicia, Director at Petit Miracles commented: “I just wanted to say a huge thank you to you and your team for the fantastic clean on Saturday. The team worked efficiently, professionally and to an excellent standard. I have to say the whole shop felt lighter and brighter after you left. I really appreciate the team taking time off on a sunny Saturday morning to clean the shop. Now, we can open safely and let our customers know we have had a top notch professional clean. Thank you to everyone involved in arranging this on our behalf.”

Well done guys, great work!

Cleaning, Sanitising or Disinfecting?

Cleaning has never been such a high priority to most of us as during the Coronavirus crisis and this is likely to be enhanced during the return to work. As more workplaces start their return, significant numbers of employees will be concerned about cleaning standards and a recent YouGov poll surveying office-based employees found that nearly half (44%) are concerned about hygiene and cleaning standards in the office.

Many companies new to the cleaning industry have started to offer disinfecting, sanitising and cleaning services during the pandemic, and these terms are increasingly being used synonymously with each other. However, there are significant differences and a number of considerations must be taken into account, in maintaining a safe and hygienic working environment.

Cleaning is the most basic level and the term is often used quite generically. It is a process that removes contaminants including dirt, soil, micro-organisms and the organic matter that shields them, such as faeces and body fluids. A surface may look clean, but protocols and standards are required to ensure effective cleaning has been carried out, achieving the required hygiene levels. Cleaning should result in 99% of bacteria being killed, so 1 in 100 may survive.

Sanitising is the reduction of bacteria and germs to a safe level, based on public health standards. 99.99% of bacteria should be killed.

Disinfecting goes one step further and destroys bacteria and germs, usually with the application of a chemical. It does not necessarily destroy all bacteria, viruses, fungi and moulds, so it is important that the chemical chosen is appropriate for the contaminants which may be present.

You cannot disinfect a surface without it being thoroughly physically cleaned first, as the physical soil needs to be removed. As an example, NHS cleaning and disinfection procedures state that “disinfection is a process that reduces the number of micro-organisms to a level at which they are not harmful and is only effective if the surface is thoroughly cleaned with a detergent solution beforehand.”

Surfaces can be disinfected manually by cleaners, using appropriate materials whilst wearing PPE, and Public Health England’s Covid-19 guidance is based on physical cleaning. Regular, detailed disinfection is appropriate for high touch point areas such as door handles, lift call buttons, hand rails and shared office equipment, to reduce the risk of hands spreading the virus.

Disinfection can also be carried out by fogging or electrostatic spraying, where chemical droplets are dispersed through the air. Electrostatic spraying creates charged particles which are attracted to surfaces, where they coalesce, providing complete coverage. During fogging, a chemical mist is applied directionally into the air, but areas are more likely to be missed than with electrostatic spraying. Neither process will be effective if the surfaces have not previously been manually pre-cleaned.

With the complexities and attention to detail required, experienced professionals are needed to help maintain a safe and hygienic workplace. NJC has the expertise to carry out daily cleaning, high touch point disinfection and specialist decontamination, should a Covid-19 case be confirmed, all delivered by directly employed resources. Whilst coronavirus remains in circulation it is vital to reduce workplace risks and remember that It’s Not Just Cleaning!

5 minutes with Robert Trewick

Who you are and what do you do?

My name is Robert Trewick and I lead the Operations team at NJC, covering horizontal, vertical and specialist cleaning, and support services. My priority is delivering service excellence through operational leadership, developing high performing teams and building collaborative relationships, ensuring our customers are at the centre of everything.

What does your job involve?

I have wide responsibilities, but leadership of all operational employees is at the heart, including effective resource management, development, coaching and performance management. I provide direction and expertise to the team by promoting NJC strategies, best business practices and embracing new technologies and systems to ensure that NJC is at the forefront of the industry. I also ensure appropriate plans and contingencies are in place and address issues that inhibit effective collaboration.

What has been your experience of working throughout the Covid-19 pandemic?

In a word “Crazy”! It has been so busy, as the lockdown happened so quickly. We needed to disperse our teams quickly to ensure they were safe, whilst meeting the evolving needs of our customers throughout the crisis. Making sure that people are connected and stay in touch has been critical and maintaining those human interactions that we take for granted daily, whatever the daily rhythm might be. Most importantly for our colleagues, their mental health matters, and they need support, activity and even just some attention.

Our cleaning regimes have changed from the removal of dirt and debris to a disinfection process, using proven disinfectants to help stop the spread of coronavirus in the workplace. Many of our customers are requiring enhanced daily cleaning, particularly of high touch point surfaces, to help keep their building safe. We have responded very quickly to confirmed cases of Covid-19 in our customers’ buildings, providing specialist disinfection services, including electrostatic spraying.

Now that companies are starting to return to their offices, what are the main challenges that they face and how are you able to help them?

We all, understandably, now need to think about how to keep building users safe as facilities and estates reopen. A lot of returning employees want assurances that their workplace is fit for the current situation so we are working with our customers to prepare for reoccupation of safe, clean and welcoming offices.

Through our use of technology and our Specialist Cleaning team’s expertise, our customers can access evidence of the programmes we have in place. Businesses require a thorough, evidenced cleaning regime that is well communicated and diligently undertaken to get back to business as smoothly as possible. NJC can provide this.

What are the most common questions you receive from customers, and how are NJC able to support them?

Through the crisis we have received numerous questions from customers and have been giving guidance. Unsurprisingly, we have had many detailed questions about our recommended restart cleaning regimes, and the use of electrostatic spraying or fogging. We have also been supporting customers with risk assessments, particularly RAMS in the event of a confirmed Covid-19 case.

Maintaining good hand hygiene is extremely important to minimise risks, including washing hands with soap and water, or alcohol hand sanitiser, before eating and drinking, and after coughing, sneezing, and going to the toilet. We have been able to support our customers with products, including branded automatic sanitiser stations as well as signage to remind employees.

Social distancing is important and, as habits are difficult to break, needs constant reminder. Again, we are supporting our customers with signage and screens as they reconfigure their workplaces.

With face covering now compulsory on public transport, waste procedures and waste disposal is an important area, particularly in London where so many workers rely on buses and trains.

What is your favourite thing about your job?

Working with the range of people from all backgrounds on a daily basis. NJC is a people business and from the beginning has excelled in growing individuals from front line operatives into senior managers. We have a proven track record of succession planning and I love seeing our people grow. Key to this is understanding the issues that affect successful collaboration, solving these and providing individuals with a clear pathway.

What do you anticipate will be the greatest lasting change to commercial cleaning and support services as a result of the pandemic?

That is a tough one!

Dynamic cleaning I think, where cleaning specifications and regimes change to meet evolving requirements due to risk, PHE guidance, building usage and occupancy levels. Today we are cleaning offices and building common areas with virucidal cleaning products, with high touch points such as building entry doors, lift call buttons, door handles, stairwell railings, washrooms and shower rooms being cleaned at an increased frequency.

How would you sum up NJC in 3 words?

Exciting, Rewarding, Positive.

5 minutes with Grzegorz Gut

My name is Grzegorz Gut and I am the Night Shift Team Leader at London Bridge City (LBC). I have been working throughout the Coronavirus crisis, helping to keep the buildings and estate safe, clean and hygienic.

 

What does your job involve?

My job is to clean all the exterior areas, using various types of machinery. The area is very crowded with members of the public during the day, so myself and my colleagues work at night to minimise disruption.

 

What’s your favourite thing about your job?

Every day there is something new. No matter how many times I have done some work, I always think about how I could improve it and also the possibility of improving my qualifications.

 

What changes have there been for you since the Coronavirus lockdown?

Since the pandemic began, my work and that of my colleagues has changed radically. I have had to focus on things that previously I only did in emergencies, such as cleaning indoors. It has provided another challenge in my working life, especially knowing how important it is to keep critical areas clean for everyone in these difficult times.

 

What have been the biggest challenges?

The biggest challenge for me was to overcome the fear of being infected, as it has happened to thousands of people and many have sadly died. I have worked carefully, together with my colleagues and managers, to minimise the risks.

 

How have you worked together with NJC colleagues and the wider BRIDGE community during this difficult time?

It has been extremely important that all service partners who are part of the BRIDGE community have worked closely. It has never been more important that the whole BRIDGE team respects the work being done and supports each other, no matter what their discipline. We have worked very hard to keep all areas clean and sanitised, to keep everyone safe.

 

Are you seeing an increase in the number of people returning to their offices at LBC?

I would say that the number of people returning to work has not increased much. However, since the government relaxed some of the coronavirus restrictions, we are seeing an increase in the number of people walking around the estate and enjoying the good weather.

Despite everything, things seem to be returning to normal little by little. However, it may be that things will be a little different from now on and everyone's life will be changed from what it was before the pandemic.

Supporting our Colleagues

NJC takes the health and wellbeing of all colleagues, customers and stakeholders very seriously.

Employees are at the heart of the NJC DNA and a happy, healthy workforce is crucial to our business. During the COVID-19 crisis we understand the difficulties our colleagues may be facing, and we encourage them to use our Employee Assistance Programme, which provides 24 hours a day free professional counselling for any concerns. Companies must acknowledge the effect COVID-19 has had on the nation and it is essential to take measures to support and engage with staff to aid wellbeing and to guard against potential mental health problems.

The COVID-19 outbreak has forced us to adapt to a different way of life. Whilst changing our lifestyles we are also coping with health, global and financial fears, leaving people uncertain and possibly afraid. As we face these new challenges, it is evident that because we are all different we will all cope with the outbreak and its consequences in different ways.

Companies are facing unprecedented times and history is currently being re-written with no existing events to refer to for guidance. Whilst they deal with these unusual circumstances, they will begin to uncover strengths and weaknesses within their organisations.

Whilst communication has always been a fundamental core value shared within NJC, the outbreak has shown how imperative it is to help make people feel secure, connected, informed and valued. This is particularly the case for colleagues who have been furloughed or who are working from home. Feeling connected also plays an important part in maintaining our wellbeing.

Many individuals may be suffering from mental health problems due to the consequences of COVID-19, or the outbreak may have exacerbated existing problems. Employers need to be aware of this and provide support and engagement for their teams.

With this in mind, NJC has been improving existing systems, processes and procedures to close any gaps within our organisation and improve our wider communications. Our improvements will make us resilient to dealing with any communication challenges in the future and allow us to have direct contact to all NJC employees within seconds, taking away the tribulations of letters and emails to individuals. We are paving the way to allow discussions, tutorials and forums to connect our organisation even further, whilst also modernising our existing training methods.

To support Mental Health Awareness week, we have attached our mental health newsletter which explores the effects of COVID-19 on mental health. We hope it will support our employees even further, as well as helping our customers and wider community.

READ NEWSLETTER

NJC Supports Local Charities

We are very pleased to have been able to make donations to healthcare charities, and those that support vulnerable people, during the Coronavirus crisis.

We have supported the work of the Imperial Health Charity at Hammersmith Hospital, through the donation of some essential supplies for the staff to take home.

Also in Hammersmith, we have been working with our client BNP Paribas Real Estate at 245 Hammersmith Road to help the local community. As part of this, we have donated bottles of liquid soap to the local Foodbank.

Our donation of PPE and cleaning equipment will help the team at The Passage Charity disinfect buildings during this difficult time. The charity is helping to keep London’s homeless community safe.

In Berkshire, we have supported The Royal Berks Charity in Reading, by donating pallets of toilet rolls. The supplies are available for the NHS staff to take home, as a small appreciation for all of their hard work, and have also been used in toiletry packs for patients when they leave the hospital.

NJC Supports Landsec Aspire

During the first weeks of March, Coronavirus started to disrupt London building occupancy as many people in the capital started to work from home.

The NJC team carefully followed the government guidelines to reduce the risk of infection and carried out additional cleaning and deep cleans of Landsec buildings, to ensure high-risk areas stayed safe and hygienic. The team prepared to keep outbreaks of the virus limited by ensuring that they were able to rapidly respond.

On 10th March at 5pm, the NJC Special Response Team was called out to perform an urgent sanitisation, following reports that someone had become infected with COVID-19. The cleaning team managed to disinfect the whole area before 11pm, only then to have to deal with another incident which also required urgent assistance. The team demonstrated great commitment and resilience as they worked until 2am to ensure the job was completed.

The following evening, the team was once again called out at short notice for further Coronavirus Cleaning, this time working until 1am. As the situation progressed the government introduced new safety measures, but NJC had already developed their own strategies on how to tackle the virus, techniques which gave them a valuable head-start. 

Well done to everyone working as part of the Landsec Aspire team!

Image shows Jorge Moreno cleaning a government advice poster early in March.

NJC Supports County Hall Apartments

County Hall Apartments is a development of 605 luxury flats in the heart of central London, next to the London Eye. The North and South blocks were originally built in the 1930s as offices for London County Council and converted to residential homes in the 1960s, when the East and West blocks were also built.

In February 2020, NJC was delighted to be appointed cleaning services provider for this prestigious development, including daily cleaning of the common areas, window cleaning, specialist internal carpet and floor cleaning, and specialist external cleaning.

At the beginning of April, two contractors who had been working in the South block tested positive for Coronavirus, meaning decontamination of the building was required. Juan Camara, Specialist Services Operations Director, rapidly mobilised the NJC Coronavirus Cleaning team, who began decontamination and disinfection cleaning within 6 hours of the request for support.

Shabana Fardous, Estate Director, County Hall Management Company Limited commented: “NJC’s Specialist Team have the knowledge, attitude and equipment to deliver an effective solution and their professionalism is outstanding. Well done Juan, you and your team continue to deliver at very short notice during this Pandemic and I thank you. You were exceptional today!”

Rob Trewick, Operations Director NJC commented: “The commitment, courage and responsiveness of NJC’s in-house Specialist Cleaning team has been amazing during these unprecedented times, rapidly responding to decontamination requests from our customers and supporting organisations that we do not provide contract cleaning for.”

NJC receives RoSPA Gold Award for Health and Safety Achievements

NJC has received a prestigious award for demonstrating high health and safety standards.

The company has achieved a Gold in the internationally-recognised RoSPA (Royal Society for the Prevention of Accidents) Health and Safety Awards, the longest-running awards in the industry. Organisations receiving the Award are recognised as being world leaders in health and safety practice.

Paul Crilly, Managing Director NJC commented: “I am delighted that NJC has received a RoSPA Gold Award for the second consecutive year. Health and Safety is our top priority and we are delighted to be recognised at the top level of the Achievement Awards and remain committed to continuous improvement. Congratulations to all of our team who contributed to this.”

Julia Small, RoSPA’s head of qualifications, awards and events, said: “RoSPA wants every employee, wherever they are, to work safe in the knowledge that they will be going home unharmed and healthy at the end of each day. The Award winners are vital to help achieve this goal, as they are driving up standards and setting new benchmarks for organisations everywhere.”

Lacramionara Cioc recognised as Unseen Hero

Congratulations to Lacramionara Cioc on being recognised by our client as an Unseen Hero and for receiving an NJC Gratitude Award.

Lacramionara received a great compliment from NJC's client:

"As we all have a common purpose, to provide the best service, and knowing how important it is to strive for excellence, I am always trying to provide feedback.
This message is to thank our unseen hero, Lacramionara. Due to different operational working hours, I don’t get to see her to say thank you. As Studio Coordinator with the opening shift, it is really important for me to have everything ready for my team members and their guests. Looking deeply into the situation, Lacramionara is doing a great job, even though sometimes we don’t make her job any easier. From my side, but also on behalf of all my colleagues, THANK YOU Lacramionara!"

NJC's Unseen Heroes

Cleaning is a perennially undervalued profession, and is often taken for granted, but it is an extremely important part of every business. For some people, it is as if a magic wand is waved overnight and everything in the building is transformed, with no effort.

The importance of professional cleaners and high cleaning standards cannot be overstated, as they positively impact so many areas of a business and its stakeholders.

Supporting brands. First impression are extremely important to visitors and employees and the cleanliness of the exterior and interior of a building speaks volumes about its occupants and their values.

A great place to work. The changing nature of the workplace and digital communications has brought far greater employee choice in where and how we work. Employees expect that all areas will be maintained in top condition throughout the day, enabling them to maximise their productivity.

Health and Hygiene. The increase in hot-desking, together with shared collaborative areas, means that many people may use the same working area during a day. Thorough cleaning is required to reduce the spread of bacteria and viruses, and to minimise absenteeism due to illness. This is particularly important at the current time to help reduce the risk of coronavirus (COVID-19) spreading.

At NJC, we have always believed that our colleagues are ‘not just cleaners’, because through their dilligence, attention to detail, and willingness to go the extra mile, they create an environment where our customers, together with their employees, tenants and visitors can excel. This is the NJC DNA.

We are always delighted when our customers recognise the hard work of our colleagues and our Unseen Heroes campaign will share their great comments. Keep an eye on our social media channels for #unseenheroes as we shine a spotlight on employees that have received gratitude and acknowledgement for the hard work that they do, and for demonstrating the NJC DNA.

Contact NJC

Our team are here to help with any questions, and to show where NJC can add real value to your colleague and customer experience, so why not get in touch.

Telephone: 0203 984 4450

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