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Mental Health Awareness Week 14th-20th May 2018

NJC employees are at the heart of NJC’s DNA and we value everyone’s health, safety and wellbeing. NJC recognises the importance of raising mental health awareness and for Mental Health Awareness week this year, we thought it was a good opportunity to share information and advice with our colleagues.

Good mental health is fundamental to thriving in life. It is the essence of who we are and how we experience the world. Yet, compared to physical health, so little is commonly known about mental ill health and how to prevent it.

Our newsletter shares the thinking behind the “It’s time to talk” campaign and gives advice on this year’s Mental Health Week theme, stress, and other areas. It also encourages all our colleagues and contacts to become involved by wearing a green ribbon. The green ribbon is the international symbol for mental health awareness, and wearing one helps to raise awareness and support good mental health for all. All proceeds from the sale of green ribbons in the UK goes to support the Mental Health Foundation’s work focused on finding and addressing the sources of mental health problems.

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Cleaning without Chemicals

Regular cleaning is important to remove potentially harmful contaminants and debris, and to maintain a healthy indoor environment, but numerous chemicals, together with improper cleaning techniques, can undermine air quality. The increased focus on workplace health and wellbeing and the introduction of standards, such as the WELL Building InstituteTM framework, has therefore put many traditional cleaning chemicals under the spotlight.

Chemical free cleaning with stabilised aqueous ozone is not a new concept, but improvements in the technology and a reduction in the size of the equipment needed has now made it feasible for most facilities. The process relies on the fact that ozone is a powerful oxidising agent, which when dissolved in water produces a broad spectrum biocide that destroys bacteria and viruses, as well as removing dirt, grease and mould. Oxygen from the air is converted into ozone by electricity within the preparation unit and infused into ordinary tap water. The stabilised aqueous ozone leaves the dispenser to fill all cleaning equipment from auto scrubbers and buckets to trigger sprays, and remains effective as a cleaning agent for 24 hours.

Advantages

  • It eliminates the use of cleaning chemicals that contribute to health problems and impact air quality.
  • It is a sustainable alternative to chemical cleaners, which is equally effective, odourless and leaves no residue.
  • It is effective against bacteria such as E.coli, streptococcus and MRSA.
  • It is completely safe to use, converts back to water and oxygen, and avoids chemicals being discharged into watercourses.
  • There is no need to transport, store, mix or dispose of chemicals.

Now for the really clever bit! Ozone owes its biocidal effectiveness to its ability to oxidise organic materials in bacterial membranes, which weakens the cell wall, leading to rupture and immediate death of the cell. In contrast, chlorine, and other oxidising and non-oxidising biocides, must be transported across the cell membrane in order to interfere with either the nuclear reproductive mechanism or enzymatic reactions in the cell, either of which results in substantially less biocidal efficiency.

If you would like to find out more, please get in touch.

5 minutes with Daniel Eede

My name is Daniel Eede and I’m the head of the NJC vertical team.

My career has been built around rope access (abseiling), and has taken me to a wide range of environments including nuclear power plants, North Sea oil rigs, sports stadia and huge office buildings. I worked in Dubai for 7 years, where I managed the cleaning and maintenance of some of the tallest buildings in the world.

I have now returned to the UK and am looking forward to helping to grow the NJC vertical business and improving my working at height management experience.

What does your role involve?

I lead the NJC vertical cleaning and maintenance team, one of the largest independent teams in London and the South East and I oversee all operational aspects of our working at height practices. I have been involved with IRATA (Industrial Rope Access Trade Association) for the past 19 years, including holding the position of IRATA chairman whilst I was in Dubai. I am leading the NJC IRATA membership process, which includes ensuring that all our procedures and processes comply with their code of practice.

What’s your favourite thing about your job?

I enjoy the ever changing environment of the FM industry and the professional people we work alongside and meet along the way. NJC self-delivers all vertical cleaning and it is great to lead an experienced team, who are responsible for the exterior appearance of some of London’s most prestigious and complex buildings.

What is the most challenging aspect of what you do?

You never know what the English weather will throw at you, and it has a major impact on our work. Wind, heavy rain and snow can all have a significant impact on working at height so we need to be flexible and work around the climate challenges.

In 2020, we’ll all be talking about?

NJC will be at the forefront of IRATA membership, which will enable us to take our vertical division to the next stage and help us to grow significantly. Façade inspections and building maintenance work at height will have increased significantly, as well as developing business in new sectors.

Personally, I want to ensure that NJC is working in close support to major organisations in London, and participating in industry associations and trade bodies.

Of course, we will be expert in the use of robotics.

Where will we find you when you are not at work?

Living the dream with my 2 beautiful daughters and supportive wife in Kent.

 

Image shows Daniel in Victoria, London

 

NJC handed RoSPA Award for Health and Safety Practices

NJC (Not Just Cleaning Ltd) has received a prestigious award in recognition of its occupational health and safety practices.

NJC has achieved a Silver in the Achievement Award category of the prestigious annual scheme run by the accident prevention charity, the Royal Society for the Prevention of Accidents (RoSPA). The award will be presented during a ceremony at ExCeL, London on 19th June 2018. The RoSPA Awards scheme, which receives entries from organisations around the world, recognises achievement in health and safety management systems, including practices such as leadership and workforce involvement. The majority of awards are non-competitive and mark achievement at merit, bronze, silver and gold levels.

Paul Crilly, Managing Director NJC commented: “This is the first time that NJC has entered the RoSPA Awards and we are delighted to have received a Silver. We are committed to continuous improvement and have learnt a lot through the process, so we will be aiming for gold next year.”

Julia Small, RoSPA’s head of qualifications, awards and events, said: “The RoSPA Awards are the most highly-respected in the health and safety arena, with almost 2,000 entrants every year, and allow organisations to prove excellence in the workplace, demonstrating a commitment to the wellbeing of not only employees but all those who interact with it.”

NJC Gratitude Award for Ram Gurung

Congratulations to Ram Gurung, NJC Day Janitor at Green Park Reading, for receiving an NJC Gratitude Award.

Ram was recommended for the award by the Facilities Manager at Nvidia who said:

"I would also like to ask if you have an award scheme for outstanding employees, as I would like to put forward Ram the building cleaner.  He is the most hard working cleaner I have ever come across, and in the 2 years I have worked in this building I have never seen Ram idle.  Even when he is walking past to go to the lift he has a duster in his hand, dusting the railings. He constantly inspects the floor for dust and stains and always makes sure everything is cleaned perfectly.

Ram is a very courteous person, is well liked and extremely appreciated by everyone in this building. His name often comes up in the occupiers' meeting regarding how good he is.  He never complains and is always quick and happy to do anything asked of him. When he comes onto the floor he acknowledges staff with a "hello" and is always opening doors and the first to help if you are carrying a load."

 

Image shows Ram with his award.

 

Reach for the Sky

NJC continually strives to ensure that employees are not harmed by the work that they do and to achieve this we apply industry best practise wherever it exists. However, the risks presented by some activities are not always fully understood and Reach and Wash cleaning is one such activity.

Although Reach and Wash avoids working at height, and therefore the risk of falling, it does involve manual handling of long and unwieldy poles. While NJC applies safe practice, the true extent of the risks are not fully understood at present.

To rectify this gap in the industry’s knowledge, NJC has joined other organisations, including Landsec and DorsaVi, to undertake a scientific study of the stresses placed on the body by Reach and Wash cleaning. As part of this, DorsaVi recently used muscle sensors to study the work of an NJC employee. This has provided a wealth of data on which postures and actions create the greatest stresses on the operative. The information will be taken along with data from other participants to prepare a follow-up, which will test various work techniques and how they can reduce these stresses.

A white paper will be produced from this information later this year, which will help to provide best practise information for us and for anyone else who provides this service; improving safety for all.

Beast from the East 0, NJC 1

Keeping estates safe and pathways clear has been tough this week, due to the prolonged spell of freezing weather, coupled with repeated snow falls. Robust winter maintenance plans and proactive action saw NJC pre-gritting customers’ estates before the adverse weather started.

Personnel from our horizontal, vertical and estate teams have all helped regularly clear the snow and ice, enabling fresh salt and grit to be reapplied as necessary, and ensuring paths have remained clear.

The NJC team in Victoria, London, has been recognised by some great compliments by the team at our customer Landsec:

“The different between our Estate areas, compared to the land that isn’t ours during this period has been night and day. A few customers have also commented on this. A big thanks to all the team for your hard work and proactive approach!”

“The team around Cardinal Place have done a brilliant job the last few days. It is really noticeable that they have kept the paths around the site clear when nowhere else is.”

“A brilliant effort from the team – well done!”

 

Well done to all the NJC teams who have been very busy this week helping to keep our customer's estates safe.

NJC acts quickly to remove Graffiti

When NJC received a call from the building security at 123 Victoria Street, London, at 0500 to say that graffiti had been painted at 5 locations, the team quickly took action.

Charles Walden, Portfolio Manager, quickly mobilised the NJC team, who were working on the situation by 7am. By 8.30am the first area of graffiti was removed and by 10.45am the entire job was complete, with no traces of graffiti remaining.

Well done to everyone involved for excellent communication, responsiveness and teamwork.

Pancake Race Win at London Bridge City

Congratulations to NJC Estate Cleaning team member, Tiago Monteiro, who was part of the winning team at the London Bridge City (LBC) "Flipping Marvellous Pancake Race" on 13th February.

Tiago joined Michael Moore from LBC Estates and Chris from Optimum Group Services in the LBC team.

The event was a lot of fun and a huge success, raising £3,400 for London Bubble Theatre and the Mayor's Fund for London.

 

Image shows Tiago (centre), Michael and Chris after winning the race.

Peter Saunders joins NJC

Peter Saunders has joined NJC as Business Development Manager.

With 28 years of sales experience in the cleaning industry, most recently with Mitie as Senior Solutions Manager, Peter has considerable experience of winning contracts and has seen many changes in the way that clients procure.

Speaking about his new role he said: “I am delighted to have joined NJC and look forward to playing a significant part in its continued growth and success.”

NJC Gratitude Award

Congratulations to Ana-Maria Coroian, cleaning operative at 24 Southwark Bridge Road, for receiving an NJC Gratitude Award.

Ana-Maria was praised by one of the building tenants for her diligence and professional attitude towards her work.
Denise Parkes, FM at Boyer commented: “A senior member of staff approached me yesterday and asked me to pass on his compliments to your current cleaner. He was most impressed by how thoroughly she carried out her duties and how diligently she worked. I hope that you can pass on these comments: I know what a difference good feedback can make to an employee, especially in a world where people are so quick to criticise.”

As Ana-Maria works as the only cleaning operative on site it is extremely important that the work she does is of the highest standard and that she has a good relationship with the LandSec building manager and the security team.

NJC wins with BNP Paribas

NJC has announced its contract win with BNP Paribas, one of the world’s leading property management companies. The 3 year contract covers One Creechurch Place, which comprises 272,500 sq ft of high quality office accommodation over 17 floors. NJC will self-deliver cleaning of the internal common areas, the building exterior and the surrounding estate.

Matt Hammond, General Manager BNP Paribas Real Estate commented: “We were impressed by NJC’s service reputation, passion and technology, and the innovations that they presented to support the efficient operation of this key new building.”

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, which builds on our strength in major London buildings. We look forward to delivering the high quality services required to support major brands and to developing our services as the new tenants move in.”

It has been a a strong couple of months for NJC, who were delighted to win the 2017 Innovation in Service Delivery Award at the BNP Paribas Supplier Forum in December.

Landsec Aspire Player of the Month Award Winners

Mohamed Jalloh and Alfredo Santa Matos of the NJC team at New Street Square have been recognised with Landsec Aspire Player of the Month awards.

Polite and courteous to customers and colleagues alike, both Mohamed and Alfredo have become key parts of the team at New Street Square. Fellow Aspire member Colin Harvey of NG Bailey, commented “they are the type of people who are always willing to help and to go above the line of duty when necessary.”

They demonstrated this recently on Saturday 7th October when the site experienced serious flooding in the basement area. As well as presenting a threat to equipment and the building, this incident would have been especially problematic as NG Bailey staff were onsite to carry out building testing. Because of the water, they were unable to gain access to critical areas.
Thanks to the efforts of Mohamed and Alfredo, however, the leak was controlled quickly and they worked with other team members to limit the damage caused by the flooding. Once this was done, they were able to clean up the area so that the building testing could be completed.

Well done to Mohamed and Alfredo on your award win, and for demonstrating the NJC DNA!

Innovation Award at BNP Paribas Supplier Forum

NJC was delighted to win the 2017 Innovation in Service Delivery Award at the BNP Paribas Supplier Forum on 5th December.

NJC won the award for its innovative waste service at St James’s in London. This has waste stream segregation at its core, operated with an emissions free collection fleet and has led to a significant increase in recycling rates. NJC collects from restaurants, coffee shops and a nightclub, supporting an improvement in the local environment as waste is no longer left outside on the streets.

Operations Manager for Cicchetti Restaurant, Jermyn Street, commented:
“Switching to NJC has not only proved cheaper but it’s helped to remove waste bags from the streets, reduce emissions and improve the appearance of Jermyn Street.”

Paul Crilly, Managing Director NJC commented: “We are delighted to receive this award, which is recognition of NJC’s approach to continuous improvement and relentlessly looking for service improvements to support our customers.”

The awards, which took place in the City of London, were held to celebrate and recognise the performance and achievements of BNP Paribas Real Estate’s service partners.

Congratulations to the NJC team at Nova, Victoria

Nova is a mixed use development delivering world class offices, contemporary apartments and some of London’s most exciting eateries.

Four members of the NJC team at Nova have recently been awarded NJC Gratitude Awards for their continued hard work. Mayra Lucano, Simona Toma, Signija Bondare and Maria Neste were complimented by Landsec Residential Operations Manager Jenny Harper, who said:

“I just wanted to say, I have been nothing but impressed by the team you have in place with us at Nova thus far. The ladies are very friendly and working well with our other service providers.”

Image shows Kevin Wilson, NJC Portfolio Manager, with the award winners.

 

NJC Business Wins

It’s been a busy time at NJC and we are delighted to announce a number of business wins.

St Martins Management, a leading property development, investment and asset management company, awarded NJC a 3 year contract covering office cleaning, window cleaning, washroom services and specialist deep cleaning at their headquarters in London Bridge City. We have already developed a good working relationship with our customer, who has told us that they are very pleased with the cleaning service and are happy that requested changes to some cleaning processes have been implemented immediately. We look forward to further building our relationship and continuing to demonstrate the NJC DNA.

Britannia Pharmaceuticals, based in Green Park, Reading, has appointed NJC to carry out daily office cleaning, hard floor cleaning, carpet cleaning and window cleaning. NJC was selected as the customer was pleased with the standard of the work we carry out in the landlord/public areas of the building.

PIRC (Pensions & Investment Research Consultants Ltd), Europe’s largest independent corporate governance and shareholder advisory consultancy, has appointed NJC to provide daily office cleaning at its offices at Exchange Tower, Canary Wharf. NJC was recommended by the building landlord, as a result of the work that is carried out in the common areas of the building.

Congratulations to everyone involved in winning this new business and ensuring high standards of service delivery and customer focus.

Audits well that ends well – NJC moves to the new ISO standards with zero non-conformities

NJC has been successfully accredited to the 2015 versions of the ISO 9001 and 14001 standards, a year before the deadline for transition, following an audit with zero non-conformities.

The ISO 9001 Quality Management and ISO 14001 Environmental Management standards are reviewed and updated every five years, to ensure that they address the current needs of organisations. When these changes occur, accredited organisations need to ‘transition’ by being audited against all of the new and changed requirements. In preparation for the transition, NJC updated its core procedures, reviewed its position in the marketplace and ensured that its processes empowered it in delivering services to existing and prospective customers.

A transition audit is more demanding than a regular surveillance audit, as everything is open for inspection. Our auditors, BM Trada, spent a number of days in the head office, reviewing our new and updated processes. In addition, a site audit was carried out at our operations at the Nova building, Victoria, an iconic location reflective of the full scope of our integrated services across general cleaning, window cleaning, estate cleaning and waste management for Landsec.

Paul Crilly, Managing Director NJC commented:

“We are delighted that NJC has moved to the new ISO standards with zero non-conformities. We recognise that continual improvement is called that for a reason and we are not prepared to rest on our laurels, as there are always ways to work smarter. One current improvement project is to improve the skills and knowledge of our staff at all levels, with internal and external training. 

We are also working on simplifying our risk assessment and method statement, mirroring the improved clarity of the 2015 standards and striving to ensure that all NJC activities are receiving the full benefit of our management systems.”

NJC Gratitude Awards

Congratulations to two of our colleagues at 30 Old Bailey for receiving NJC Gratitude Awards.

Carol Wright and Erika Halapi were praised by LandSec Building Manager Ben Thomson who said:

“I just want to say that I think Carol and Erika are fantastic! Friendly, helpful and brighten up the office!“

 

Image shows NJC Service Support Manager Despina Duzi presenting Carol and Erika with their awards.

NJC and the Real Living Wage

For NJC, embarking upon the Living Wage in 2014 was a natural extension of our family heritage and our values. Our company is Not Just Cleaning and our employees are Not Just Cleaners, and because our employees protect the image of leading organisations in the UK, they deserve to be paid a fair and appropriate wage.

Given that the ambitions for our business are founded upon strong pastoral commitments, within which we recognise the criticality of our colleagues, it is only right that sustainable employment should be demonstrably at the heart of our service. In addition, we are convinced that there is considerable evidence that in return for fair pay, employees reward their employer with increased loyalty and increased engagement.

NJC is a Recognised Service Provider working with the Living Wage Foundation and promotes the Real Living Wage, based on the real cost of living. We submit a Living Wage bid alongside every market rate submittal to all our prospective and current clients, so they always have the choice to implement the Living Wage at the point of tender. We believe the clear business benefits of the Real Living Wage are: 

  • It supports our Employer of Choice initiatives.
  • It enhances staff retention and reduces recruitment associated overhead costs.
  • It is a positive contributor to employee morale, motivation and engagement.
  • It has a positive productivity impact.
  • It drives us to constantly develop our service propositions, utilising flexible working practises and innovative technologies.

We believe that organisations who have Recognised Service Provider ambitions may be put off by a lack of understanding of the process to follow and by a perception that the cost is prohibitive. Our experience is that neither should be a barrier to participation and we are committed to supporting the conversion of as many like-minded service providers as possible to join us on the Living Wage journey. The end result of a highly motivated, highly productive, engaged and appropriately rewarded service support organisation must be celebrated.

Paul Crilly, Managing Director, NJC

 

Image shows the NJC Business Support Team

The Real Living Wage in Action at NJC

A significant drop in staff turnover, a loyal and motivated team with higher calibre members, and a superior quality service. These are some of the benefits which one of NJC’s customers has experienced since upgrading to the Real Living Wage on 1st August 2017.

The difference the increase has made to the 20 employees has been significant and everyone was very pleased. Supervisor Joyce comments: “I think everyone is pleased with the increase to the Real Living Wage and in my opinion if everyone feels that they are appreciated and well looked after, then the standards are better and the work environment is more pleasant. As a supervisor, I think it makes my job easier because I can demand good performance and people feel motivated to deliver.”

Day Janitor, Seliatu, commented: “The increase has made a big difference to me and my family and I feel much more settled in my role and I intend to continue to work here.”

Paul Crilly, Managing Director NJC added: “There is growing evidence that in return for fair pay, employees reward their employer with increased loyalty, engagement and commitment to deliver a high quality service. NJC promotes the Real Living Wage in all its service offers and is a Recognised Service Provider working with the Living Wage Foundation. ”

Contact NJC

Our team are here to help with any questions, and to show where NJC can add real value to your colleague and customer experience, so why not get in touch.

Telephone: 0203 984 4450

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