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The Real Living Wage in Action at NJC

A significant drop in staff turnover, a loyal and motivated team with higher calibre members, and a superior quality service. These are some of the benefits which one of NJC’s customers has experienced since upgrading to the Real Living Wage on 1st August 2017.

The difference the increase has made to the 20 employees has been significant and everyone was very pleased. Supervisor Joyce comments: “I think everyone is pleased with the increase to the Real Living Wage and in my opinion if everyone feels that they are appreciated and well looked after, then the standards are better and the work environment is more pleasant. As a supervisor, I think it makes my job easier because I can demand good performance and people feel motivated to deliver.”

Day Janitor, Seliatu, commented: “The increase has made a big difference to me and my family and I feel much more settled in my role and I intend to continue to work here.”

Paul Crilly, Managing Director NJC added: “There is growing evidence that in return for fair pay, employees reward their employer with increased loyalty, engagement and commitment to deliver a high quality service. NJC promotes the Real Living Wage in all its service offers and is a Recognised Service Provider working with the Living Wage Foundation. ”

Congratulations to Ahmed Ali, NJC Post Room Manager

Congratulations to Ahmed Ali, NJC Post Room Manager at Landsec in Victoria for receiving an NJC Gratitude Award.

Ahmed was given the compliment below by one of the tenant companies at 80 Victoria Street, for the great service he provides.

“Since Ahmed started, he has been very willing to learn about what our company needs from himself and his team, regarding our quarterly reviews and the way we work as a company.

I can’t count how many times I have received a phone call from Ahmed about our couriers leaving parcels in the loading bay, and offering to deliver them to our floor. As an example, yesterday, we had a really unhelpful and arrogant delivery driver who didn’t want to deliver an order of 50 boxes of paper to us and he didn’t have a trolley! Ahmed saw him in the loading bay and instantly took action. He got a large trolley from the post room, loaded up the paper, brought it to the room where I needed it, unloaded the trolley and handed me the boxes while I put them away. I was really grateful to Ahmed and thanked him, but I wanted to let everyone know that we appreciate everything he does, and I know that he will continue to do.”

Well done Ahmed for consistently demonstrating the NJCDNA and going the extra mile to support our customers.

Picture shows Ahmed receiving his gratitude award from NJC Portfolio Manager Charles Walden.

World Mental Health Day 10th October

The World Health Organisation recognises the 10th October each year as World Mental Health Day, and this year’s theme is mental health in the workplace.

With depression now the leading cause of ill health and disability worldwide, increasing awareness of mental health is vital. According to the UK Chief Medical Officer, poor mental health is one of the biggest issues in the workplace today, causing over 70 million working days to be lost each year. This includes everything from the most commonly experienced symptoms of stress and anxiety, right through to more complex mental health conditions, such as depression, bipolar disorder and obsessive compulsive disorder.

World Mental Health day this year aims to increase awareness of the problem. It’s not about becoming an expert in mental health but spotting the signs that something might be wrong. This allows problems to be addressed before they become severe, and ensures that employees are supported when issues do emerge.

NJC is pleased to support the Mental Health Foundation and more information can be found at https://www.mentalhealth.org.uk/campaigns/world-mental-health-day

Congratulations to the NJC team at Cardinal Place

The commitment and hard work of the NJC team at Cardinal Place has been recognised in a message from the Landsec Operations Manager:

“Following our monthly meeting with the on-site team earlier today, I just wanted to drop you a note to let you know what an absolute pleasure it is to work in partnership with NJC at Cardinal Place.

The positive spirit in which the team carries out daily tasks, assists with ad hoc requests and their general willingness to help with anything that comes their way is commendable and something I do not think I have come across in any of my buildings in all my years at Landsec.

Their strong work ethic is something we can all aspire to and it does not go unnoticed: our customers regularly comment on the friendliness and cleanliness of the common areas, which can be challenging at times, but the team gets it spot on nearly all of the time.

I have thanked the team for their efforts and hard work in the meeting today but wanted to make sure this positive message reaches all levels within LandSec and NJC, to ensure the team know how invaluable they are to us.”

Well done to all team members in receiving this fantastic endorsement!

Congratulations to NJC Three Peaks Team

This weekend, four NJC colleagues completed the Aspire National Three Peaks Challenge, raising money for The Honeypot Children’s Charity.

Craig Beswick, Robbie Almond, Francisca Cumbicus and Nicky Rifat climbed the highest mountains in England, Scotland and Wales within 24 hours, being driven from the foot of one mountain to the next.

three peaks opt

NJC Gratitude Award for Andrius Fomkinas

Congratulations to Andrius Fomkinas, who works on the Landsec contract at The Zig Zag Building, for receiving an NJC Gratitude Award.

Andrius was complimented by the reception supervisor at the building who said “Andrius is doing an amazing job at the reception, always going the extra mile and not leaving until the job is done. He really pays attention to how he cleans and the standards that we are expecting. He is definitely a superb addition to the Zig Zag family.”

The picture show Andrius receiving his award from Irina Croitoru, Service Support Manager.

NJC Deep Cleans Student Accommodation

The NJC specialist cleaning team has completed a cleaning programme of 1600 student bedrooms, bathrooms, kitchens, lounges, landings and stairwells, covering 4 separate halls of residence at the University of Reading.

The halls posed different operational challenges, due to their varying age, room specification and building layout. The bathrooms, in particular, required restoration work including the removal of limescale. The most modern hall was the least challenging, due to the modern finish of all the accommodation and the age of the block, but close attention to detail was still required as it is easier to spot areas that have been missed.

The client was extremely pleased with the results and that everything was completed within the agreed schedule.

Geoff Medhurst, Head of Specialist Cleaning, NJC commented: “Thanks to the hard work and dedication of the whole team, the project was completed on time and in full within 7 days, making the bedrooms and living areas ready for the arrival of the new students.“

NJC’s Adrienne Bodo wins Player of the Month Award

Adrienne Bodo, who works on the Landsec contract at 80 Victoria Street, Cardinal Place, has won an Aspire Player of the Month Award in Excellence.

Adrienne works tirelessly to keep the first floor of the site looking spotless, always doing this with a smile and a calm, professional attitude. She is a great contributor to the team, delivering excellent customer service and is always enthusiastic about her role.

Adrienne was nominated by LandSec General Manager Andrew Slatter, who commented “she is professional from start to finish”.

Well done Adrienne!

Congratulations Joanna

Congratulations to Joana Gucaite our NJC Operative at Moneycorp who received a gratitude award for high standards from Agne Salciunaite, NJC Service Support Manager

NJC - London Stock Exchange Group's 1000 Companies to Inspire Britain

NJC has been identified as one of London Stock Exchange Group’s 1000 Companies to Inspire Britain.

The report, published today, is a celebration of the fastest-growing and most dynamic small and medium sized businesses across the UK.

Paul Crilly, Managing Director NJC commented: “We are thrilled to be listed by the London Stock Exchange as one of the most inspiring and fast growing SMEs in the UK. This prestigious recognition is testament to the dedication and commitment of our whole team, combined with our integrated self-delivery and industry leading reporting.”

Xavier Rolet, Chief Executive, London Stock Exchange Group said: “The fourth edition of the ‘1000 Companies to Inspire Britain’ report continues to highlight the dynamic, entrepreneurial and ambitious businesses across the country that are boosting UK productivity, driving economic growth and creating jobs. The strength and diversity of these companies is readily apparent with a broad mix of UK regions and sectors represented. These companies are the very heart of an ‘anti-fragile’ economy: more robust; more flexible and less prone to boom and bust.”

Mental Health Awareness Week 8-12 May 2017

NJC thought it was a fantastic opportunity to get involved and help raise awareness and donations for the Mental Health Foundation.

A range of events have been scheduled across the month, including 5 a side, a raffle and dress down Friday, to raise not only money for charity but also to raise awareness on mental health.

Good mental health is fundamental to thriving in life. It is the essence of who we are and how we experience the world. Yet, compared to physical health, so little is commonly known about mental ill health and how to prevent it. That must change. The Mental Health Foundation is the UK’s charity for everyone’s mental health. With prevention at the heart of what they do, they aim to find and address the sources of mental health problems. We must make the same progress for the health of our minds that we have achieved for the health of our bodies. And when we do, we will look back and think that this was our time’s greatest contribution to human flourishing. The Mental Health Foundation is a UK charity that relies on public donations and grant funding to deliver and campaign for good mental health for all.

Visit www.mentalhealth.org.uk for more information on the Foundation, how to get involved and how to look after your health.

Congratulations Maria and Sandra

Congratulations to Mariana Panchak, Supervisor for Land Securities Demise and Sandra De Oliveira.

They received an award for high standards and always willing to go over and above, a true example of NJC DNA.

Congratulations Mark and Wayne

Congratulations to Mark Heppelthwaite, NJC Operations Director and Wayne Smith, NJC Service Director Vertical & Specialist Cleaning who took part in the British Heart Foundation London to Reading Bike Ride on Saturday 18th March.

They left London’s Kempton Park Racecourse early on Saturday morning and rode 40 miles. They arrived at Reading’s Christchuch Meadow 3 hours 18 minutes later.

All proceeds will go towards helping the British Heart Foundation lead the fight against heart and circulatory diseases – which is the cause of more than a quarter of all deaths in the UK today.

bike ride1

bike ride2

Excellence Awards

Two NJC apprentices, Seila Begueria Cortes and Bright Duah Agyemang, were shortlisted for an Excellence Award by their Assessor at the launch event of our new training business, Capital City Colleges Training.

Bright, second from the right, was nominated for his excellence in his course. The Award recognises exceptional talent and commitment amongst there student body – as well as the vital role apprenticeships play in upskilling London’s workforce, addressing our city’s skills shortage and enabling London’s businesses and public services.

Amanda and Jan

Two NJC Employees, Jan Ashby and Amanda Heppelthwaite, came to the help of a young girl who was having a fit in front of Windsor Castle on Thursday 16th February whilst attending a work meeting. They saw the girl on the floor with two men performing CPR and rushed over to see if they could help.

Jan ran back to the hotel to get blankets for the girl who was lying on the cold wet floor and Amanda used her phone to call paramedics. Once an ambulance arrived some minutes later they left the scene for the paramedics to take over.

 

NJC Vertical Team win Broadgate World Host Gem Award

Congratulations to NJC Vertical Team on receiving a Broadgate World Host Gem Award. The awards are held at the end of every quarter with nominations received across the portfolio.

LBC Ambassador Award

Congratulations to Florica Berende our Building Supervisor on receiving her LBC Ambassador Award* from Amanda Vaughan, Client Services Director at Broadgate Estates. Florica is the first female to be awarded this in the 5 years since that start of these awards.

*Each quarter the individual service partners nominate a member or members of the team who constantly over achieve and go above and beyond to deliver our services. These nominations are then proposed to the property managers throughout the contract and they decide on who will be awarded.

NJC secures Land Securities Deal

NJC has secured a multi-million pound deal with Land Securities to provide cleaning and support services at 23 locations across the company’s London portfolio.

The three-year contract, which has the option for a two-year extension, is a retention for NJC who have managed the portfolio for ten years, reflecting the strong working partnership with Land Securities.

Under the terms of the contract, NJC will provide Horizontal, Vertical and Estate cleaning and a range of support services.

Paul Crilly, Managing Director of NJC said: “We’re delighted to have been awarded this significant contract, which builds on the strength of our existing relationship with Land Securities.

We have built up a track record of delivering outstanding service across a large and diverse portfolio. Land Securities service requirements reflect the standards required by the internationally recognised brands they have as tenants and to have been selected after a detailed procurement process, is very satisfying and a testament to our commitment to driving high quality services. We look forward to continuing our work with Land Securities for a further three years.

Our relationship with Land Securities has evolved into a very strong collaboration within which NJC is committed to adding positively to the customer experience and acting as ambassadors for Land Securities”.

Ian Burr, Head of Property Management at Land Securities, added:

“NJC has demonstrated a clear understanding of our requirements and the ability and determination to exceed them. They have presented proposals that put the customer experience at the heart of their service and provide new and innovative ways of working.”

NJC Aspire Recognition Award Winners

Congratulations to both Jorge Moreno and Ade Fadiora on winning an Aspire Recognition Award at the Aspire Recognition Award Ceremony on 13th December 2016.

Read more: NJC Aspire Recognition Award Winners

Christmas Jumper Day

NJC Staff in their Christmas Jumpers

Contact NJC

Our team are here to help with any questions, and to show where NJC can add real value to your colleague and customer experience, so why not get in touch.

Telephone: 0203 984 4450

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