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NJC Helpdesk

Reactive tasks (including complaints and service omissions) are received by the NJC helpdesk via email or telephone from our customers. Reactive jobs are then created with accurate priorities with target response and completion deadlines.

The reactive task is then distributed by email to the management team responsible for the task.  Reactive tasks are received and responded to on the move by web enabled smartphone (BlackBerry or similar). The management team report to the helpdesk with progress, updates, completion times and work details.

The helpdesk then update the task on the system and email notifications are automatically sent out to our customer contacts to keep them informed. Reactive tasks can be viewed on AMONET where specific reports can be generated directly into PDF and data can be filtered and exported to Excel or CSV.

Users of the AMONET system can view incomplete tasks, view on hold tasks, search task history, view the helpdesk activity log and even create their own reactive tasks online without going through the helpdesk. Standard priorities for reactive service requests are as follows (R = response, C = completion): Emergency (R = 30mins, C = 60mins) Urgent (R = 1hr, C = 2hrs) Normal ( R = 2hrs, C = 24hrs) Non-urgent (R= 2days, C = 7days)

Contact NJC

Our team are here to help with any questions, and to show where NJC can add real value to your colleague and customer experience, so why not get in touch.

Telephone: 0118 944 8111

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data Privacy: To find out how we process the data that you submit to us via this form, please read this Privacy Statement

Request a Call Back

Request a Call Back

Please fill in the form below, indicating what time you'd like us to call and a member of our sales team will be in touch at your earliest convenience.

 

1.WHAT DATA IS BEING COLLECTED?

When you contact us via a form on our website or by E-Mail, we may collect the following information:

1 .Name
2. Business/company name
3. E-Mail addresses
4. Telephone number
5. Enquiry message
6. Browsing stats and behaviour via Google Analytics (automatically collected)

2. WHAT IS THE DATA BEING USED FOR?

We use the information to provide the services and information that you request and to respond to enquiries, comments and questions.

3. HOW LONG DO YOU KEEP MY DATA FOR?

The data will be stored for as long as we need it to assist with your enquiry and business interests

4. WHERE WILL MY DATA BE STORED?

Your data is stored securely on our internal, secured company network.

5. WILL MY DATA BE SHARED?

NJC will not share your data with any third-party.

6. I NEED MORE INFORMATION – CAN YOU HELP?

For more information please read our Privacy Policy.

Alternatively, please contact our Data Protection Officer, Angela Roke by telephone on 0118 944 8111, E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or by post at 410 Wharfedale Road, Winnersh Triangle, Reading, Berkshire, RG41 5RA.

 

DATA PROTECTION POLICY

For more information, please read our Data Protection Policy, which sets out our rules on data protection and the legal conditions that must be satisfied in relation to the obtaining, handling, processing, storage, transportation and destruction of personal information.

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