NJC is a market leader in supporting mixed-use developments which are at the heart of community building.
Designed to encourage multi-stakeholder participation, any public realm will attract over 100,000 visitors per annum and requires an approach that is highly sensitive to the risks and threats of operating in a public environment.
NJC will carry out a suite of risk assessments and develop service methodologies with zero tolerance to harm and customer centricity at its core.
With a multitude of stakeholders from global brands, high street bell-weathers and the general public, the importance of first class customer service cannot be overstated. NJC carries out extensive customer service training with all staff and regularly updates this, through team meetings, tool box talks and mystery shopper processes.
The service requirement is extensive, ranging from corporate office, a wide range of hard surface maintenance, water and artistic features, to grass cutting. NJC has invested heavily in management skills, and pre-deployment and vocational training, including expertise in advanced machinery and equipment. We ensure that our teams are equipped to deal with the service scope and customer complexity of modern mixed-use developments, whatever the season.