Technology is the key to integrated service management.
Technology in the modern workplace provides many benefits, not only to the FM and Property management teams and other technical stakeholders, but also the wider organisation, including HR and Finance, and service consumers.
Technology is central to NJC's service offer, driving effectiveness and efficiency, with mobile devices providing unrivalled governance of process and capturing proof of service. Our business process management system ensures the robust data collection which enables insight driven continuous improvement, with real-time information easily accessible by our customers. Our approach delivers unrivalled governance in the planning, implementation, auditing and reporting of all cleaning and support service tasks, with evidenced outcomes in real-time.
Our Business Management System
The system is designed to accommodate multiple locations and many cleaning and support service processes, and provides the management information that is the lifeblood of strategic decision making, in user friendly dashboards. The large scale, automated reporting reduces administration time, releasing customer management teams to focus on their relationships.
Management information is at the heart of the NJC business and data analysis via our system allows us to identify current standards and review them with a view to improving performance. This places hard data as the baseline for comparison, removing ambiguity and subjectivity and is part of our rigorous Plan, Act, Review, management methodology. We are also able to assess the impact of “doing things differently” as we strive for continuous improvement.
The NJC business management system allows us to allocate tasks, tours and audit processes by site, floor and local location, providing governance over the process of activities, proving evidence of attendance and managing quality. We see this adding value to any project.
In many instances, the full functionality is made available to our customers without charge, almost uniquely in our marketplace. This provides complete transparency of service delivery and service standards, as well as saving reporting time.
The main functionality of our business management system includes:
- Helpdesk – reactive tasks
- PPM diary – planned tasks
- Touring – daily planned routine task
- Time and attendance – contracted hours versus actual hours
- QMS - Quality audits, internal reactive tasks
- SHE – Incidents, COSHH, RAMS, product safety data, slip tests, toolbox talks, weather events
- HR – Induction, training, appraisals, immigration
- Financial – quotations, contract variations, invoicing.
We actively monitor research and development of all cleaning process equipment and seek to introduce innovations when they are sufficiently robust to support new methods of working.