Our People

Our people ARE our business! 

NJC's ethos has always been that our colleagues are as important as our customers, enabling us to be the best at what we do. Attitude, training and support are all fundamental to ensuring our great team, with a “can do” attitude and pride in our work. NJC was started in 1984 by Connie Heppelthwaite, and the values of service quality, customer service and attention to detail that she imprinted on the business are still current today. All our employees are prepared to go the extra mile: that is the NJC DNA.

We recruit, train and develop top quality people at all levels of our business. Our well trained, supported and empowered employees demonstrate our values and we are proud to be accredited to Investors in People standards. We are committed to being an Employer of Choice, within which we strive to offer a range of competitive employment packages that are attractive and sustainable. Family values are at the heart of NJC and we are committed to sustainable employment and proud to promote the Real Living Wage. This, coupled with long term career paths and high levels of support and training, delivers an attractive and supportive working environment.

NJC is committed to being an agile, attentive, innovative organisation. We achieve this by working closely with our customers, understanding the evolving marketplace and constantly developing solutions. Our people are equally as important to us as our customers, because the quality of our service is measured by the actions of our front line teams.

Our proven management structure is highly resilient and includes:

  • A senior single point of accountability, saving you time.
  • Assured service quality, managed by our on-site and off-site teams.
  • High levels of service monitoring and auditing, accessible to customers via our customer portal, MyNJC.
  • A management team which embodies the NJC DNA, delivering positive outcomes to you and your stakeholders.

We passionately believe that a socially responsible business is a profitable business and fundamental to this is our commitment to the communities in which we operate. NJC will always strive to deliver a social dividend through a range of initiatives that include local employment, training and work experience, local supply chain use, personal and business mentoring, working with charity partners and creating staff volunteering days.

Contact NJC

Our team are here to help with any questions, and to show where NJC can add real value to your colleague and customer experience, so why not get in touch.

Telephone: 0203 984 4450

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