We are a leading provider of premium cleaning, support and specialist services in commercial, mixed-use and residential environments. We work with businesses and brands that demand the highest standards, flexibility and responsiveness.
What sets us apart? A few things: our outcome-led approach, our ability to see the big picture and zoom in on the detail, and our commitment to sustainability – ours and yours.
Connie Heppelthwaite founded NJC in 1984. And as the facilities management (FM) sector evolved, so NJC’s service portfolio evolved to offer a broad range of integrated FM services to help ambitious organisations save money, time, and effort, as well as to thrive.
Nearly 40 years later, NJC is still family-owned and run, with the company’s family tree seeing three generations of Heppelthwaites working to take the business forward. Key to our success is a culture rooted in traditional family values. Values built on the simple idea that our customers are at the heart of everything we do.
It is our CORE values that motivate, inspire, and drive us forward. They form the DNA of NJC and lie at the heart of our family orientated culture, and our desire to do the very best for our customers and our people.
Our values also provide a framework for business decision-making, a blueprint for building relationships, and a yardstick for measuring success – yours and ours.
Our 600+ team is single-mindedly focused on creating value through their unrivalled breadth of knowledge, skills, their geographical coverage and proximity to customers. To support them, we invest heavily and always aim to promote internally if possible. This fosters loyalty towards NJC’s cause and underpins our “can-do” culture.
In fact, when Connie Heppelthwaite founded the company, she understood providing great service meant recruiting great colleagues. So attracting, and investing in top-calibre people will always be a business imperative for NJC – for example, our Operations Director, Wayne Smith. He started with us as a window cleaner and 22 years later is now a board member.
We want you to feel that working with us is easy, simple and straightforward from the moment you get in touch. We tailor our integrated, outcome-led solutions to meet your unique priorities and challenges, and provide one point of contact to ensure a joined-up approach to quality and standards that saves time and money.
Plus, we add value by continuously investing in training and development, ESG, innovation and long-term financial planning. We will shape our services and dovetail our approach into your preferred ways of working.
While our people are, without doubt, the shining stars behind our long-term success, technology plays a vital supporting role. For us, it’s about harnessing the latest systems to achieve better, more effective and more efficient outcomes for our customers.
So we use technology to collect and analyse data in a way that enables us to innovate, continuously improve, provide enhanced services and real value for money at every opportunity.
We work in three key environments: commercial, mixed-use and residential. While each is quite different from the other in terms of needs and challenges, there’s also a lot of cross-over.
Our unique position means we can cross-pollinate ideas and innovation between environments, so our customers are always at the forefront of new approaches, new technologies, and new ways to improve sustainability through ever-more environmentally friendlier products and services.
As a business, we have duty to act responsibly to people, society, and the planet. So we take our commitments to Environmental, Social and Governance (ESG) very seriously, always looking to go the extra mile. Not just in terms of the positive impact NJC can make, but also in how we can support our customers to meet their own ESG ambitions.
Each year we publish a Sustainability Highlights Report to hold ourselves accountable and track our progress on our journey to become a net-zero Climate Positive Workforce by 2030.
We have been officially awarded, accredited and recognised across our full range of services, with: RoSPA Gold Medal, EcoVadis Gold Sustainability Rating, PFM Award winners 2019, ISO 27001, ISO 9001, ISO 45001 and ISO 14001.
We also have an Employer of Choice strategy encompassing: Investors in People, NJC Gratitude Awards, Long Service Awards, Personal Achievement Awards and our Benefits Scheme.
Here is the NJC senior leadership team. As well as extensive experience in their own fields, each member has a broad knowledge and a deep understanding of facilities management.
Click on a photo to find out more.
The Kite Robot removes the human component in high rise complex vertical environments, whilst cleaning 6 times faster than standard cleaningread more
The total emission reductions achieved in the current monitoring phase is 102,580 tCO2eread more
We recognise we are powered by our people and that we cannot achieve our sustainability goals without our staffread more
It represents our commitment to integrating nature into our workspace while also making a meaningful impact on our planet.read more
This project is verified by the Gold Standard and meets 3 of the United Nations Sustainability Development Goals.read more