Processes and products are vital elements in commercial cleaning, but so is customer service. So our training also focuses heavily on developing the soft skills required to provide the world-class standards of service we’re known for.
Leadership, management and supervisory skills are also key to achieving our customer’s strategic and operational requirements, where we closely train, develop, and support employees in these roles.
We encourage colleagues to undertake further education and professional courses. To this end, we’ve worked with West London College since 2018 to upskill employees using the Team Leader/Supervisor and Operations/Departmental Manager apprenticeship standards. Many NJC employees who’ve accessed Chartered Management Institute (CMI) qualifications through apprenticeships have gone on to achieve distinctions.
Managers are responsible for training each team member to achieve their individual objectives and goals. Typically, this involves a mix of internal and external training courses, as well as on-the-job training. Our business process management system manages role specific employee training and ensures all training, mandatory and elective is carried out and refreshed at pre-determined intervals, recording attendance and attainment.
New starters receive company, customer and on-the-job induction training appropriate to their role. Induction covers health, safety and environmental training, company policies and procedures, introductions to colleagues, familiarisation with the working environment, and commercial cleaning task training.
We identify new training needs when:
We’re approved as an Assessment Centre for BICSc Cleaning Operators’ standards. We’re also a corporate member of BICSc and adhere to its Cleaning Standards and Codes of Practice.