Landsec Victoria is a mixed-use portfolio, delivering world class offices, apartments, hospitality establishments, retailers and large areas of public space. The development incorporates over 2 million sq ft of building space, with 500,000 sq ft of world class offices, 170 prestigious apartments, a shopping centre, and some of London’s most exciting restaurants and bars. It includes a number of prestigious buildings, including Nova, Cardinal Place and 62 Buckingham Gate and sits on a busy transport interchange, resulting in extremely high public footfall.
Cardinal Place was a pioneer in ‘Third Spaces’ – areas that are neither workplace nor home, but a welcoming environment in which to relax or socialise in-between times. They include a 14,000 square foot first-floor business lounge and café which is filled with light from the floor-to-ceiling glazing and popular at all times of day, helped by the impressive views of Westminster Cathedral.
Length of Contract: 7 Years
Value of Contract: £2M per annum
Number of People Employed: 45 FTE’s
Number of locations: 6
The prestigious estate requires the highest standards of horizontal, vertical and specialist cleaning, to support the image and reputation of the occupier brands, and the satisfaction of residents and visitors.
The development sits on a busy transport interchange, resulting in extremely high destination and transient footfall. The complexity compels a zero tolerance Health & Safety regime. Commercial occupiers, residents and retailers often have competing needs. The Nova residential component brings short windows of operation for any intrusive or noisy tasks, meaning high quality outcomes must be delivered through intensive activities and the most effective use of equipment.
NJC self-delivers all cleaning services, ensuring the highest standards combined with the best value for money. Regular interaction with customers in all areas of Landsec Victoria requires exceptional customer service standards. Direct control of resources, multi-skilling,
Our operations are structured around the often-competing needs of commercial occupiers, residents, retailers and visitors, with bespoke shift patterns to maximise the working day and specialist equipment allowing intense activity whilst complying with noise restrictions.
The very high levels of visitor, tenant, retailer and resident interaction, compels our colleagues to have exceptional customer service standards, which we support with training and coaching.
Our pastoral and supportive approach results in an excellent, collaborative workforce which achieves high standards and productivities.
We continuously utilise innovative technology to improve cleaning efficiencies, prove service delivery, drive out cost and enhance the resident and building occupier experience.
Our sustainable approach minimises the impact of operations through environmentally friendly cleaning products, equipment and operational solutions, combined with waste management and recycling. We are proud to have supported the Landsec Headquarters in achieving BREEAM and WELL Building Institute™ accreditations.
NJC is a long-term partner of Landsec and we are evolving the helpdesk service to focus on customer experience, with a single point of contact to access a variety of new services, information and support. The Aspire Assist Helpdesk, supports over 40 buildings in Central London, managing service requests to 15 service providers, 24/7.
Innovative technology is being utilised to provide multiple communication platforms and all customer contact streams, from raising a helpdesk call, accessing documents or requesting concierge services have been consolidated into a single hub.
Ian Burr, Head of Property Management, Landsec said: “NJC demonstrated a real enthusiasm to assist us in evolving the helpdesk into a collaborative knowledge centre, as well as driving positive change and creating amazing experiences for our customers.”
NJC is a core member of Aspire, the values-led, unified team of Landsec Service Partners, with a strong culture and customer service mindset.
NJC operates the Aspire Assist 24/7 Helpdesk for customers and service partners, from our innovative Customer Service Centre. We use leading software and data analytics to ensure the best possible customer experience.
To discuss how we can support you, please contact us today.