Masshouse Plaza was the first scheme to be completed within Nikal’s ambitious £350 million Masshouse Masterplan – a significant regeneration project that has completely transformed a gateway location in Birmingham’s City Centre. The mixed-use scheme has created a brand new community within the city centre and is perfectly placed for the future being directly opposite the new HS2 terminal.
Length of Contract: 8 years
Value of Contract: £180,000 per annum
Number of People Employed: 6 FTE’s
Number of Locations: 2
A community transformational mixed-use development required an innovative soft service partner, that places the occupants and guest at the heart of a multi-service solution, supported by excellent customer service standards.
The guest experience is at the heart of the NJC service solution which incorporates our commitment to managing harm in the workplace with industry leading guest services. NJC provides 24/7/365 service, including all guest experiences, maintenance support, cleaning and caretaking services.
The service solution had to provide and support the high-profile of the development which is at the heart of the Masshouse development.
High levels of technology is applied to the planning, reaction and reporting of our services, providing robust governance on input costs and business outcomes achieved.
All NJC colleagues benefit from a regular customer service training programme that ensure NJC positively contribute to the customer journey, through an engaged, motivated workforce.
To discuss how we can support you, please contact us today.