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Nova is a residential and mixed-use scheme, comprising 500,000 square feet of world class offices, 170 contemporary apartments and some of London’s most exciting restaurants and bars. A detailed cleaning plan was required to mobilise the development from construction to operations, requiring flexibility and adaptability.

The development sits on a busy transport interchange, resulting in extremely high destination and transient footfall. The complexity compels a zero tolerance Health & Safety regime.

The prestigious commercial areas require the highest standards of horizontal, vertical and specialist cleaning, to support the image and reputation of the occupier brands.

Length of Contract: 7 Years
Value of Contract: £284,000 per annum
Number of People Employed: 3 FTE
Number of locations: 1
Location: Victoria, London

Challenges

The site complexity compels a zero tolerance Health & Safety regime across the vertical, horizontal and estate works. The site enjoys exceptionally high footfall both from destinations guests and major transport interchange throughput. The very high levels of visitor, tenant and retailer interaction, compels our colleagues to have exceptional Customer Service standards. Occupiers and retailers can often have mixed and often competing needs. The operational organisation must be structured around these needs. Bespoke shift patterns are required to maximise the working day. The presence of residential components means that there are strict operating restrictions, in terms of intrusive and noisy activities. These requirements mean that the short windows of operation must deliver high-quality outcomes through intensive activities. This results in extremely high productivity requirements which must be supported by pastoral, professional support services. To achieve high levels of productivity, specialist equipment is required, delivering NJC with extensive experience on a range of vertical, horizontal and estate.

Cleaning and maintenance equipment. Our approach delivered a high quality of service for visitors and tenants, within a solution which was demonstrably value for money, providing an intelligent, sustainable solution. Our innovative approach drives out cost, enhancing the visitor and occupier experience, improving the efficiency of the cleaning regime, through innovative technology lead, cleaning and support services.

NJC’s solution

The apartments share a lounge, cinema and terraces, and exemplary cleaning standards are required throughout. The residential component also brings short windows of operation for any intrusive or noisy tasks across the development, meaning high quality outcomes must be delivered through intensive activities.

NJC structure ensures front-of-house areas are cleaned early morning before residents are leaving for work. The corridors and communal spaces are cleaned after 9am once the working day has commenced and guests have left for work. The focus then turns to the communal amenity space which is used throughout the day. Check and reactive cleans are attended to as required to meet the client’s needs and quality standards.

NJC self-delivers all cleaning services, ensuring the highest standards combined with the best value for money. Exceptional standards of customer services are essential, due to the regular customer interaction. Direct control of resources, multi-skilling, agility and relentless attention to detail enable seamless housekeeping, hygiene and support services.

We continuously utilise innovative technology to improve cleaning efficiencies, prove service delivery, drive out cost and enhance the resident and building occupier experience. This technology includes time and attendance and demand led monitoring, and vertical drop management tracking.

Our sustainable approach minimises the impact of operations through environmentally friendly cleaning products, equipment and operational solutions, combined with waste management and recycling.

To discuss how we can support you, please contact us today.

• Internal and external cleaning
• Estate cleaning and maintenance
• Window cleaning, including Rope Access, all self-delivered by NJC colleagues
• NJC Assure Pandemic-Secure cleaning protocols
• Specialist cleaning – hard floors, carpets, upholstery, sparkle cleans
• Towel service.