Latest News

Juan Camara joins as Specialist Services Operations Director

We are delighted to welcome Juan Camara to NJC as Specialist Services Operations Director.

Juan joins us from Cordant Specialist Services, where he was Operations Director Technical Cleaning, responsible for delivering a wide range of specialist cleaning services.

Juan has extensive experience of delivering specialist cleaning, including kitchen deep cleaning, hard floor cleaning/ restoration and data centre cleaning, having worked for key players in the market.

He commented: “I am delighted to be have joined NJC to lead the Specialist Services Operations team. My focus will be delivering high quality specialist cleaning services to NJC’s customers in London and the South of England, and growing our business by supporting new customers with our expertise.”

Rob Trewick rejoins NJC

We are delighted to welcome Rob Trewick back to NJC as Operations Director.

Rob joins from Norse Group, where he was Operations Director responsible for a diverse cleaning portfolio across the UK, having previously been Senior Operations Manager at NJC.

Rob has extensive experience of managing and delivering facilities services, having worked for key players in the FM market. Confirming his excitement with his new challenge, he said: “I am delighted to be returning to NJC to lead the Operations team. NJC is a people centric business, driven by family values, that invests in technology and puts the customer at the centre of everything.”

NJC Gratitude Award for Luciane

Congratulations to Luciane Gawlik, a member of the NJC team at 30 Farringdon Road, for receiving an NJC Gratitude Award.

Luciane received great feedback from a site representative, who said: "I just wanted to share some quick feedback for Luciane as we highly appreciate her hard work. No matter what, she is always coming with a positive vibe, attitude and she is always super helpful. Please pass my gratitude to her!"

The NJC Gratitude Scheme recognises exceptional service or going the extra mile for our customers. It rewards positive behaviour both in terms of our customer service and also our core values.

NJC and London Bridge City win PFM Award

We were delighted to win the Partners in Cleaning Award at the PFM (Premises and Facilities Management) Awards with London Bridge City (LBC). The award was presented at London’s The Brewery on 6th November where the judges said: “We decided that NJC with London Bridge City was the deserving winner, showing exemplary levels of cleaning through working in partnership and going well beyond the call of duty in many instances. There were good examples of innovation and sustainability, resulting in new cleaning processes and equipment, together with high levels of collaboration all the way through to operative level.”

The partnership between NJC and LBC commenced in 2015 and covers 21.5 acres between London Bridge and Tower Bridge, encompassing four million square feet of office, retail, leisure and event space, together with private residences. The complex estate, with multiple stakeholders, is one of the most visited London riverside destinations and has a high support service requirement 24/7/365. NJC self-delivers internal and external building cleaning, estate cleaning and maintenance, window cleaning (including rope access) and portering services.

The partnership has delivered consistent, high standards at the best price, bringing high levels of cleanliness throughout the entire estate. Innovation in shift patterns, schedules and equipment have been made to improve standards and increase efficiencies, resulting in a 30% increase in estate cleaning productivity and delivering a required change to night estate cleaning seamlessly. Chemical-free cleaning and water recycling are key sustainability drivers, and the NJC ‘can-do’ attitude and process of continual improvement has driven progress in all areas.

Improving service and quality standards has required close collaboration between the LBC and NJC teams to identify more efficient and productive ways of working, providing a single unit with a coherent approach. The NJC initiated BRIDGE community has enhanced collaboration between service providers and LBC, unified by a common vision, values and goals. This has resulted in a genuine ‘one team’ approach to service excellence and adding value to the management of the estate.

Stuart Gilby, Estate Director, LBC commented: “Our priority is consistent, high standard services, at the best price. Our NJC partnership has delivered substantial improvements in cleaning standards and their contract extension is testament to these results, their continuous improvement, and their team’s collaborative approach and ‘can-do’ attitude. They have been a driving force in ensuring the satisfaction of our stakeholders and supporting our reputation and brand.”

Paul Crilly, Managing Director, NJC commented: “Our approach has brought innovation in cleaning processes, scheduling and equipment to deliver high standards, and it continues to evolve. We continually strive to bring additional value, and our leadership in the BRIDGE community and our responsible recycling support are good examples of this.”

NJC wins 2019 Aspire Recognition Awards

The 2019 Aspire Recognition Awards, which recognise Landsec service partner team members who represent an Aspire value, were held on 9th December in London. The event celebrated those that have gone above and beyond this year, with some great achievements.

NJC was delighted to receive 2 awards.

Aspire Value: INNOVATION

Winner: NJC team for AspireAssist 24/7 HelpDesk

The AspireAssist 24/7 HelpDesk is a new service which is the first point of call for Landsec customers and Aspire service partners for issues, incidents, enquiries or to provide feedback. The innovative service is one of Aspire’s most exciting new initiatives and the NJC team were recognised for efficiently developing, implementing and managing the new service

Aspire Value: SERVICE DELIVERY

Winner: Terry Latchman

Terry was nominated for providing excellent customer service and showing dedication to his role on the AspireAssist 24/7 HelpDesk. Terry was particularly recognised for his fantastic help during the earlier phases of the project, which made launching the new service a far easier process than it would have been otherwise.

 Well done to everyone involved in this exciting project!

Congratulations to Pat for 33 years at International House

NJC cleaning supervisor, Patricia Leeper, will be retiring at the end of December, after working for more than 33 years at International House in Ashford.

Pat moved to Ashford from Lancashire when she was 7 years old and started work as a cleaner at International House on 30th June 1986, to support her children through college. Pat was promoted to supervisor by NJC, and her role involves ensuring that the cleaning is to a high standard, liaising with management and the reception team, and making sure that both the client and the cleaning team are happy.

Pat commented: “My job is a big part of my life. I enjoy being occupied and seeing the results of my hard work and I have always been committed to doing my best. In the past, I particularly enjoyed polishing wood, but that has long gone! I will be sorry to leave, but I am looking forward to spending a lot of time with my husband of 50 years and looking after my grandson.”

Best wishes for a long and happy retirement Pat, from everyone at NJC.

NJC and London Bridge City lift PFM Award Trophy

The partnership between NJC and London Bridge City has won a prestigious Premises & Facilities Management (PFM) Award 2019 in the Partners in Cleaning category. The award was presented at a glittering ceremony at London’s The Brewery on 6th November in front of more than 600 of the industry’s leading figures.

Over the past 4 years, the companies have worked together to improve the experience for visitors, tenants and residents at the 21.5 acre riverside estate, by delivering an intelligent, sustainable cleaning service. NJC’s initiation of the BRIDGE community, which enhances collaboration between service providers via common vision, values and goals, is an important part of the partnership.

The judges said: “We decided that NJC with London Bridge City was the deserving winner of this award, showing exemplary levels of cleaning through working in partnership and going well beyond the call of duty in many instances.”

Stuart Gilby, Estate Director, London Bridge City commented: “This award demonstrates the collaborative partnership between NJC and ourselves, focused on delivering high cleaning standards and stakeholder satisfaction at one of London’s most complex and prestigious estates.”

Paul Crilly, Managing Director, NJC added: “We are thrilled to win this award which is a reflection of the hard work of the NJC and London Bridge City team, together with our innovation and continuous improvement”.

Well done to all members of the NJC and London Bridge City team who contributed to this prestigious award.

NJC Gratitude Awards for Landsec Team Members

Congratulations to our team members working with Landsec who have received NJC Gratitude Awards.

The Eastbourne Terrace team (pictured) all received NJC Gratitude Awards after being complimented by the client for always delivering great customer service and being a pleasure to work with.

The Ludgate Team received praise during a VIP visit onsite, where they were complimented on how clean they keep the building.

New Street Square operatives Mohamed Jalloh and Stefan-Narcis Nicolai received gratitude awards for dealing with a leak at 25 Lavington Street that had flooded the basement. They were both praised by the client for their proactiveness and quick response.

The 62 Buckingham Gate team were recognised for their hard work when a sewage leak affected multiple areas of the building.

Nova team members Andrzej Zaganiaczyk and David Griffin were recognised for cleaning up extensive oil leaks on the main ramp within Nova. Their response ensured minimal impact for customers and that the ramp remained safe.

Also, at Nova, two members of the residential cleaning team, Irina Pomian and Filofteia Frunzaru, were rewarded after comments from the client about their excellent standards and can-do attitude.

The NJC Gratitude Award Scheme acknowledges positive behaviours, both in terms of customer service and our core values, and is intended to recognise behaviour and achievement.

Well done to everyone on demonstrating the NJC DNA!

NJC supports Window Cleaning Health and Safety Study

NJC always seek ways of improving the safety and wellbeing of our employees and other stakeholders, and we are proud to collaborate with other organisations to better understand the hazards which exist within our activities, and to develop new ways of working to reduce those hazards.

A recently completed project, which NJC supported, examined the use of water-fed poles for window cleaning, also referred to as reach and wash. Reach and wash is a window cleaning system which allows windows to be cleaned while the operative stays on the ground, and therefore avoids the risks of falling which are present when working at height. However the poles have weight, and need to be supported from the base by the person using them, which puts strain on the body which could lead to injury.

The reach and wash study used body-worn sensors to monitor the operatives while they carried out their work. The sensors monitored the amount of effort which the operatives' muscles made at all stages during the work, and fed that data to a laptop, where it was recorded for later analysis. Various combinations of cleaning techniques and equipment were tested and the results compared to find the lowest risk methods of reach and wash cleaning.

The collaboration was led by Dorsavi (who supplied the monitoring equipment and analysed the data), was overseen by the HSE, and was supported by NJC and other companies. The guidance document resulting from this study has now been completed, and we are proud to share it, and proud of our contribution which will help improve the safety of the window cleaning industry.

DOWNLOAD THE GUIDANCE DOCUMENT HERE

5 Minutes With Natasha Thomson

My name is Natasha Thomson and I am NJC’s Health, Safety, Environmental and Quality Specialist. I have worked in health and safety for nearly 5 years, starting as an inspector for the Health and Safety Executive (HSE), regulating and enforcing health and safety legislation in the Field Operation Directorate. I moved into the private sector 3 years ago when I started my journey at NJC and in FM.

 

What does your role involve?

NJC is a prestigious cleaning and support services company with approximately 1000 employees, carrying out horizontal and vertical cleaning services including, specialist cleaning ,rope access and waste management. My role involves assisting with the implementation, update and maintenance of our HSEQ standards and procedures, as laid out in the company's ISO 45001, 9001, 14001 and OHSAS 18001 management systems. I help to protect the health and safety of employees, customers and members of the public by ensuring that risks in the workplace are properly controlled and that impacts on the environment are minimised, whilst delivering a high quality service to our customers.

 

What’s your favourite thing about your job?

My favourite aspect is making a difference and protecting people from harm, which I find very rewarding. To achieve this, it is important to provide the right tools to our operations team to allow them to work safely and to have the right rapport with both management and frontline colleagues. I meet so many wonderful people in my job which makes it all worthwhile.

In addition, I love working with others to achieve best practice and key milestones for the company, for example obtaining full IRATA membership and our ROSPA Gold award.

 

What are the biggest benefits you bring to your customers?

My experience as an Inspector included proactive and preventable inspections, investigating accidents and complaints and preparing and presenting court cases for ‘guilty pleas’ in the Magistrates Court. This means I often approach situations with a ‘legal mindset’, which is invaluable for ensuring NJC remains compliant and our customer's brand is protected from harm. It is my goal to make sure no one suffers an injury at work.

In addition, achieving my work through good rapport with everyone I encounter and with a smile on my face, being assertive where required, makes health and safety ‘approachable’ for customers and NJC operations. This dissolves any negative pre-existing opinions people may have.

 

What is the most challenging aspect of what you do?

The most challenging aspect is continually working to progress a positive safety culture. It is vital to embed the ethos with every employee that health and safety is NJC’s top priority and therefore their priority above anything else. NJC is on a journey and we can demonstrate a positive safety culture, but we are continuously reviewing our performance as we feel we can go further! To fully achieve a positive safety culture, we have some exciting initiatives that we are implementing and have planned for the future.

NJC has a zero tolerance towards harm and unsafe working practices and promoting this message and embedding it within our culture is fundamental.

 

In 2022, we’ll all be talking about?

Mental health! We are only just scratching the surface when it comes to mental health in the workplace. I believe we will see significant changes in legislation and an increase in regulatory enforcement in the workplace to ensure employers are helping their people manage wellbeing and stress. NJC is already a champion for mental wellbeing and I am very fortunate to work for a company which takes a strong approach to stopping stigmatisation in the workplace and encourages positive wellbeing for all their employees.

 

Where will we find you when you are not at work?

I wish I could answer this question with a more interesting answer, but you may find me at aerial hoop classes, at the gym, or relaxing with a hot chocolate (I love them!)

NJC Shortlisted in The Investors in People Awards 2019

We are delighted to have been shortlisted in the Employer of the Year: The Standard 250+ category of The Investors in People Awards 2019. Reaching the finals is recognition of the support NJC provides to its employees to do their best at work and the company’s focus on health and wellbeing.

The Investors in People accreditation demonstrates an organisation’s clear commitment to its employees and its investment in the development, progression and performance of the team. The Awards celebrate companies that are maximising the potential of their employees and leading best practise.

Paul Crilly, Managing Director, NJC commented: “Reaching the finals of The Investors in People Awards is a great achievement and many congratulations to everyone who has supported it. NJC’s ethos has always been that our colleagues are at the heart of our business and their customer focus and willingness to go the extra mile embodies the NJC DNA.”

The winners will be announced at the awards ceremony on 19th November in London.

NJC wins at 110 Bishopsgate

We're delighted to announce our contract win with Avison Young, the world’s fastest growing commercial real estate firm. The 3 year contract covers 110 Bishopsgate, one of London’s most iconic buildings, encompassing 460,000 sq. ft. spanning 46 floors. The BREEAM ‘Excellent’ rated building includes premium office, retail and food and beverage tenants.

NJC’s integrated model will include self-delivery of internal and external cleaning of the common areas, internal and external commercial window cleaning, cladding and building cleaning, washroom services, hard floor restoration and periodic specialist cleans. The appointment reflects NJC’s strong capabilities in complex vertical cleaning and maintenance, one of the client’s key requirements.

Paul Crilly, Managing Director NJC commented: “NJC is delighted to have been awarded the cleaning contract at 110 Bishopsgate, one of London’s most prestigious commercial buildings. We are implementing a customer focused service to maximise the occupier and guest experience, ensuring service excellence and value for money.”

NJC wins at 245 Hammersmith Road

We're delighted to announce our contract win at 245 Hammersmith Road, the new flexible, collaborative workplace incorporating offices, retail units, public plaza and an urban park.

NJC’s fully integrated model will include self-delivery of internal and external cleaning of the common areas, window cleaning, specialist cleaning, washroom services and waste management. Social value will be provided through local employment, training and work experience, local supply chain use and working with local agencies in support of communities and disadvantaged people.

245 Hammersmith Road is destined to become “The Big Red Workplace”, a truly sustainable space that is not confined to a place of work, but becomes a destination of choice and a hub for the local community.

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, which builds on our strength in major London buildings. NJC passionately believes that a socially responsible business is a profitable business and we will be working with all local stakeholders to ensure the largest possible social dividend.”

NJC wins at Cannon Bridge House

We're delighted to announce our contract win with BNP Paribas Real Estate, one of the world’s leading property management companies. The 3 year contract covers Cannon Bridge House, the landmark City of London building comprising two interconnected buildings, award winning roof gardens and expansive river views. The contract includes cleaning of the building common areas, commercial window cleaning, washroom services, pest control, waste management and bee keeping.

Josh Ashim, Building Manager, Cannon Bridge Properties commented: “Since its inception, Cannon Bridge House has established itself as a premier site with prominent occupiers and very high standards of cleaning are fundamental for a building of such prestige. NJC was appointed as a new service partner early in 2019 and their enthusiasm for the contract, a good mobilisation, and the guidance and support provided to the team have been outstanding. With the founding principles and priorities in place, the scoped services are being consistently delivered to our demanding expectations.”

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, which builds on our strength in major London buildings. Our team are providing the high quality services and customer experience required to support the occupiers’ brands.”

Landsec Award for Terry Latchman

Congratulations to Terry Latchman for being awarded a Landsec Aspire Player of the Month Award.

Terry was nominated by Landsec Customer Experience Director, Ann-Marie Khan, for the key role he played in the launch of the new Customer Service Centre, which NJC is operating.

The AspireAssist 24/7 HelpDesk, which went live on 1st June, is the first point of call for Landsec customers and Aspire service partners for issues, incidents or enquiries. This major project has meant a very busy time for all the people working behind the scenes and Terry has been recognised for being a fantastic help during this period. His excellent customer service skills, professional manner and teamwork have made him a great asset in the successful launch of the new service.

The photo shows Terry with his award, together with other members of the AspireAssist team.

Paul Crilly wins IoD London & South Director of the Year!

We are extremely pleased to announce that NJC Managing Director, Paul Crilly, has won the prestigious Chair’s Award for Excellence in Director and Board Practice, together with the Director of the Year, Family Business category, at last night’s Institute of Directors (IoD), London & South Awards.

The IoD Director of the Year Awards celebrate the very best in UK business and place particular emphasis on individual excellence and achievement. They are open to all directors, members and non-members, across all sectors, in the whole of London and the South of England.

Paul commented: “I am humbled and honoured to have won both of these awards which are fantastic recognition for the hard work of the NJC teams and the great support of our shareholders. To receive recognition from an organisation such as the IoD is amazing and a celebration of all that we have achieved.

As a winner of the London & South Awards, Paul now progresses to the UK IoD Awards, which announces its winners in October at The Brewery in London.

NJC wins with Ballymore

NJC is delighted to announce its contract win with Ballymore, the leading property developer. The contract covers a number of Ballymore’s world class developments in London, including Embassy Gardens, Royal Wharf, High Point Village, West Hampstead Square and Wapping Lane.

NJC is delivering all vertical services including window cleaning, safety equipment inspections and maintenance. The developments have a mixture of cleaning and equipment needs, with a predominant rope access window cleaning requirement, where safety led techniques are combined with excellent customer service standards. Ballymore commended NJC for their comprehensive tender submission and innovative scheduling approach.

Paul Crilly, Managing Director NJC commented: “We are delighted to have been awarded this contract, supporting prestigious Ballymore developments. The win is testament to NJC’s vertical cleaning and maintenance capability, and the expertise of our in-house rope access team. Our services specifically focus on the safety, wellbeing and environment of Ballymore’s residential and commercial community.”

NJC announced as PFM Awards Finalist

We are delighted to announce that NJC’s partnership with London Bridge City has been shortlisted as a finalist in the “Partners in Cleaning” category of the prestigious PFM Awards.

The PFM Awards recognise the essential requirement of forging effective facilities management partnerships and reward the very best examples of these through its dedicated independent judging panel. The winners will be announced at a black-tie event on 6th November 2019 in London.

Paul Crilly, Managing Director, NJC commented: “We are delighted that our partnership with London Bridge City is a finalist in this year’s awards and we look forward to demonstrating how innovation, achievement and sustainability have enabled us to achieve our goals.”

NJC Customers move to London Living Wage

At NJC, we are committed to sustainable pay and we are delighted to advise that a further 26 NJC customers have recently moved to the London Living Wage.

The London Living Wage is an hourly rate of pay, calculated independently to reflect the high cost of living in the capital, giving an employee and their family enough to afford the essentials and to save.

NJC’s customer contracts are changed whenever there is a statutory change and the April 2019 uplift to the National Living (minimum) Wage and the Pension Increase allowed us to conclude the continuing conversations we have with our customers.

Paul Crilly, Managing Director NJC commented: “NJC embarked upon the Living Wage in 2014, as a natural extension of our family values and heritage. That more of our London office cleaning customers have decided to move to the London Living Wage is a humbling and exciting endorsement of our combined commitment to sustainable employment.”

NJC Gratitude Awards for Green Park Team Members

Congratulations to Joanna Tomczyk and Steven Day of the NJC team at Green Park in Reading for receiving NJC Gratitude Awards.

The awards were received following positive comments from clients to NJC Portfolio Manager, Kate Owczarek-Drabik.

"Joanna is so lovely - very nice natured and always happy to help me on top of her duties. Such as lifting the heavy milk to the lift to take to the occupiers and helping with the large post items. Nothing seems too much trouble and I am so happy to be sharing this building with her."

"Steven is extremely conscientious, adaptable and always willing to help. No job is too big or too small. He is polite, well mannered, courteous and goes about his daily duties with a smile, always punctual and happy to assist in any way. He is an asset to the company."

Contact NJC

Our team are here to help with any questions, and to show where NJC can add real value to your colleague and customer experience, so why not get in touch.

Telephone: 0203 984 4450

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